Northwestern Memorial Hospital recently received the 2012 Best Practices in Hospital Website Transparency Award from URAC* and The Leapfrog Group.* The award identifies outstanding hospital websites that promote transparency of safety and quality measures in a manner that is useful and user-friendly for patients and other customers. Northwestern Memorial is the only hospital in Illinois recognized with the honor and one of only two hospitals nationwide.
“We are honored to be a recipient of the 2012 Best Practices in Hospital Website Transparency Award,” said Jay Anderson, senior vice president for performance improvement at Northwestern Memorial. “We take great pride in the fact that our patients and their families have access to so many of our quality measures and ratings based on transparency, validity, comparability and relevance.”
Northwestern Memorial was among the first hospitals in the country to report quality measures online when it debuted one of the most ambitious healthcare websites in the United States in 2009. The hospital dedicates staff resources to keep the data fresh, updating each measure as new data becomes available. Each measure is accompanied by a brief narrative, citing the original source of the measure, an explanation of the relevant condition, and how the measure is calculated and is relevant to the patient.
“Many industries have been transformed by the Internet, but healthcare has been slower to adapt,” said Leah Binder, President and CEO of The Leapfrog Group. “We are proud to recognize Northwestern Memorial Hospital as a leader in applying the tools of the digital age to build trust with their community.”
Learn more about Northwestern Memorial’s quality measures.