Survey by Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.
Measures
Patient satisfaction and willingness to recommend the hospital
Patient satisfaction with cleanliness of room
Patient satisfaction with doctor communication
Patient satisfaction with hospital overall
Patient satisfaction with information about medication
Patient satisfaction with information for recovery at home
Patient satisfaction with nurse communication
Patient satisfaction with quiet environment
Patient satisfaction with timely help
Patient understood care instructions before discharge
Patient satisfaction with cleanliness of room
Patient satisfaction with doctor communication
Patient satisfaction with hospital overall
Patient satisfaction with information about medication
Patient satisfaction with information for recovery at home
Patient satisfaction with nurse communication
Patient satisfaction with quiet environment
Patient satisfaction with timely help
Patient understood care instructions before discharge
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