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Date Updated:
Thu May 23 2019

801, U.S. Department of Health & Human Services ,

Courteous and helpful office staff

Office staff are the clerks and receptionists patients talk with when to schedule appointments or answer questions. To have a high quality patient experience, it is important that office staff help when patients need it.

About this measure

This measure tracks the percent of patients who thought the office staff in the group were polite and helpful.