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Higher value = Better performance

Date Updated:
Fri Dec 20 2019

798, U.S. Department of Health & Human Services ,

Getting timely care appointments and information

Getting care, appointments and information when you need them is important. In addition to your physician’s office, Northwestern Medicine offers other sources of general health information including MyNM®, a mobile app that makes your healthcare journey easier to navigate from your mobile phone. From finding a physician to scheduling an appointment, you can access your health records and more in one secure, convenient location. The app is free to download.

About this measure

This measure tracks the percent of patients who reported receiving timely care in the following areas:

  • Getting an appointment at a Northwestern Medicine Immediate Care Center as soon as needed
  • Getting answers to medical questions the same day when calling during regular office hours
  • Seeing a clinician within 15 minutes of the scheduled appointment time