Press Ganey Associates, Inc. is a national firm that provides services to survey healthcare consumers and patients about their experiences. Northwestern Medicine engages Press Ganey to survey our patients and to provide comparative data to enable us to identify opportunities to improve. For more information, view the Press Ganey website.

Measures

How prepared you felt for your baby's discharge
How well your baby's physician included you in decisions about your baby's care
Nurses' encouragement of your participation in your baby's care
Nurses' support of mothers' efforts to breastfeed
Overall rating of care given to your baby
Parent satisfaction: likelihood to recommend the Neonatal Intensive Care Unit
Privacy available at your baby's bedside
Emergency Department satisfaction, likelihood to recommend
Emergency Department satisfaction, overall
Inpatient satisfaction, likelihood to recommend
Inpatient satisfaction, overall
Outpatient surgery satisfaction, likelihood to recommend
Outpatient surgery satisfaction, overall