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Higher value = Better performance

Date Updated:
Wed Jul 10 2019

182, Press Ganey, https://www.pressganey.com

Outpatient surgery satisfaction, overall

We understand that offering excellent service to our patients is an important part in providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers are: Very good, good, fair, poor and very poor.

Patient satisfaction is an indicator of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

This measure tracks the percentage of patients who had outpatient surgery at the hospital who stated their level of satisfaction with the hospital is "very good".

Note: In this measure, a higher number is better.