At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
I'm not exaggerating when I say this visit was probably the best visit to a physician's office I have ever, ever experienced. The exam was thorough, Dr. Jones listened to my concerns and asked a lot of questions - I felt like I was taken seriously and was treated like a human, her bedside manner was impeccable.She diagnosed me, explained the condition, noted a treatment plan and then made time to answer all the new questions I had. I have been to many doctors over my lifetime, but this was hands-down the best experience.
*Dr. Jones was/is an excellent MD - She made a very educated assessment of my daughter's pain. We talked through options - She was very honest & thoughtful in her recommendation. She spent a good amount of time w/us - She was not rushed @ all. She continuously asked us if we had any more questions.
Dr. Emily Jones was the best doctor I've ever had. She was empathetic to my situation, which was emotional and difficult for me to process. She was comforting, encouraging and supportive throughout the months I came to visit her. I would never expect those characteristics from a doctor, and she went above and beyond to help me feel at ease, empowered with information and encouraged. Furthermore, she made sure to be thorough with my diagnoses by referring me to get an MRI, a bone density scan, and going to intensive PT, which all were super important to my recovery. I cannot say enough amazing things about Dr. Jones and her staff. I'm almost sad I won't be seeing her again (hopefully!).
Dr. Jones had exceptional clinical skills- She was polite and respectful, and listened carefully. She was thoughtful in her questioning and very approachable. She spent considerable time with me to make sure she had the information needed to decide on next best steps re diagnosis and management. I had a high degree of trust her opinions and clinical judgment.