At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Everything went smoothly. Everyone was very nice. My questions were answered and I got a full body scan rather than just the one or two moles I was concerned about. The only reason I didn't give a 9 or 10 is that at a time when COVID-19 is spiking so high, I was very uncomfortable with so many people around.
The dermatologist who worked with me was excellent: friendly, thoughtful and did a thorough examination. Her diagnosis appears to have been accurate as the treatment she prescribed is working. Also, the wait was not long and social distancing in the lobby was done well. However, one of the receptionists was wearing her mask below her nose; this might have been a momentary lapse but still it made me a little uncomfortable. That all said, I have already recommended NM Dermatology to my husband who plans to make aan appointment.
Provider was professional, thorough, made patient feel at ease. Would've loved to not have to wait 30 minutes after my appointment to be seen. Otherwise, great and professional - both nurse and doctor.
Everyone was great. The Nurse asked me right away if I was OK with a male fellow was part of my visit to make sure I was ok with it. No one at Northwestern has ever asked me that before and it was nice to be asked.
I always get very thorough care at Northwestern, doctors and nurses are very clear about procedures As well as outcomes and treatmentsâ€š I've experienced healthcare That was very mediocre so I believe I know the difference from experienceâ€š
From the medical assistant to the nurse and doctor, the are warm individuals. I was made to feel extremely comfortable. I will say that your receptionist, all 4 should should take a note from your clinical staff. A welcoming smile wouldn't hurt. A sense of defensive is felt when you approach the check area.
While Dr. Stevenson was thorough, helpful and friendly, I am not able to say the same for the office staff and assistants. From forgetting my name when calling me to the back to just overall lacking in service, I was not thrilled to interact with anyone but Dr. Stevenson.
Excellent speedy check-in, hardly any wait before called. Super professional service all around, full scan for issues, friendly and thorough and all problems solved, plus followup scheduled. This is the best dermatology experience I have ever had :)
Dr Stevenson was very nice and personable. She listened to my concerns and answered in detail which I thoroughly appreciated. Dr Stevenson had a resident with her and she appeared to be a great teacher by the way she was explaining her method to the procedure and allowing him to gice his guidance and opinion to my follow up care. I was extremely nervous and anxious prior to the visit and left feeling relaxed and excited by the outcome.
The e-check in process was very easy. The staff was ready for me when I arrived and I was called back fairly quickly. Dr Stevenson was very personable as well as her resident Dr Solomon. They listened to my concerns and answered all my questions. They took care if my concerns quickly and easily. The nurses were also fantastic.