At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
I love Dr. Hsu. I have many doctors at different hospitals - he is my favorite. His office is organized, professional and they move you through the process with ease. Dr. Hsu is exceptional, provides clear explanations and is excellent at describing treatment.
Dr. Hsu was a good listener; I like to talk to feel a new doctor understands my history and current concerns. He did not push me, cut me off, talk too fast, etc. He was also very clear when he said, "Now I will tell you my assessment and recommendations . When I'm done I will answer all your questions." And he did. very respectful. Good at "delivering bad news", and staying with me as I processed it. Candid, no minimizing risks.
Dr. Hsu took time to listen carefully, ask questions, explain everything clearly and recommend a plan moving forward. He made me feel confident in his analysis, caring and the quality of the treatment.
He explained everything he could do and couldn't do and most importantly WHY. This was a second opinion which did not differ fundamentally from the first , but the Doctor thoroughly explained that meant. I felt that I could ask as many questions as I needed also.
Dr. Hsu and the folks assisting him when I was there were great. They were all warm and welcoming, I did not feel rushed in the least and they were very helpful in answering questions and giving explanations. I was quite happy with Dr. Hsu. Can't say enough good things.
Dr Hsu was extremely communicative, explaining my condition (we looked at my MRI and he showed me the problem areas) and what can be done about it. He definitely understood how much pain I am in and worked with his nurse to find the soonest date possible to get me into surgery. I cannot convey how grateful I am for their concern and compassion!!!
We spoke about a possible prescription but never really came to a conclusion. Since the medication is available over the counter, I just figured I would get it there since we never really decided upon a course of action. Doctor was helpful in his explanations and suggestions. Thank you.