At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Yesterday I was diagnosed with Stage Four Liver Cancer. Dr. Locatelli called with my catscan results - she was compassionate and articulate about the results - with the utmost compassion. She immediately scheduled me with a pulmonary specialist downtown for a procedure. It was late Friday when everything hit and I honestly don't know how she got that appointment. Waiting over the weekend would have been horrible. This is a terrible thing for me to go through - but I feel complete confidence in Dr. Locatelli that she will be with me all the way. She instills strength and confidence.
Dr Locatelli is the best - she is compassionate, thorough, and most importantly never rushes through an appointment. She is a thoughtful listener and always goes out of her way to communicate with me via MyChart. I know that I can always contact her directly as well. I highly recommend her.
I love Dr Locatelli. She is kind, patient, explains everything, answers every question. I can not say enough good things about Dr Locatelli. I can't ever see me going to a different doctor and I hope she is always there for me.
I especially appreciated Dr. Locatelli's knowledge of treatment/RX costs and suggestions. Her medical counsel was practical and candid and her communication excellent. She had personally called me earlier in the week regarding a mammogram result, I appreciated that very much.
I've already recommended Dr. Locatelli to one friend, and will continue to do so. She is very easy to talk to, non-judgmental, and a good listener--these are the things I've struggled finding in the past. She was interested in what I had to say, what my history and problems have been, and coming up with solutions moving forward--reasonable solutions. She was also open to talking frankly about fertility and age, while acknowledging the related tests are expensive and usually not covered by insurance. In one word, she was refreshing. I trust her and like her, a big win for a pcp.
Dr. Locatelli worked with me to explain the details of medication and was very helpful and knowledgeable when it came to understanding why a certain type of medication may not be helping me. As I have had a history of having medications prescribed by saying, "This generally works," Dr. Locatelli took the time to explain why they might not be working, that this is not an exact science, that finding the right medication takes time, and why I was being prescribed the medication along with things to be aware of and how long it would take to be effective. As someone who has fought depression and anxiety for years, it was refreshing to be more involved and vocal in this process, and I am grateful.
Dr. Locatelli is the best internist I have ever had. She is informed, patient, and listens to all my concerns, never makes me feel rushed, and provides me with options that make me feel like I'm involved in making my healthcare decisions - as patients should be.