At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
From first contact, the staff was friendly and helpful. Maggie was so thorough and was a great listener. Dr. Shoener was so well prepared and had made himself familiar with my case before I arrived and was so kind and knowledgeable and interested...I felt well cared for and heard.
He cares for you as a person!He gives you the time needed to make sure you understand. He is straight forward in his diagnosis- for good or bad. Lays out all options.Did I say he cares for you as a person? Ok just making sure.
explained in detail what my issues were, how he assessed them, and his options to repair them. His staff could not have been more courteous or helpful. Upon leaving I was very impressed with my appointment with Dr. Shoener and his entire staff.
Everyone was so nice welcomed me and the dr and his assistant kept me calm walked me through everything with no surprises made sure I was comfortable I so appreciate the dr and his assistant thanks so much for the beautiful and kind warm welcome
Dr. Schoener is just awesome. He was great right before my port went in calmed me yet was encouraging funny. I had the same experience on the 17 when he removed my port. He's just great and do was his team from receptionist to assistants.
Doctor Shoener is very personable, explains treatments and results with exceptional professionalism and makes me feel comfortable in explaining those results and options. I have great trust in his judgement. He treats me like i'm part of his family and also has a good sense of humor to make me feel at ease.