At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Flamm is the finest specialist I have ever known. He possesses a myriad of unique qualities that place him in the upper class. His knowledge, communication skills, bedside manner, and understanding his patients needs have given me a new and positive perspective on life. He is responsible for my successful recovery and return to living a healthy life.
I arrived at 8:15 to 8:20 am, I was kept waiting for nearly an hour. I was not checked in properly, which resulted showing me as a no show. After, hearing two patients called for Dr. Flamm before me, I went back to the checkin desk and finally was brought back in the que. Dr. Flamm and his assistance were both extremely apologetic and spent time with me and gave me a thought and thorough exam and discussion regarding my reason for the follow up. Plus calming me down in a very professional and empathetic manner.
Dr. Flamm was the epitome of what one would hope for in medical care. He engaged me personally, and carefully explained his thoughts on my conditon and treatment in an understandable and reassuring manner. He made sure I totoally understood all that he was telling me. He listened to my questions and answered them completely.His fellow shared some to the same characteristics. They were a great team.
Although the wait to reach someone to make an appointment was unacceptable. But once I connected the process for making an appointment went smoothly and easily.Nobody should wait for 20-25 minutes to make a medical appointment.
I found Dr Flamm to be very thorough in explaining your past health issues and his plan to identify what is your current health condition. .Dr Flamm never made me feel he was rushing my visit in an effort to see his next appointment. .I found Dr Flamm to be a very caring and involved physician. This allows you to feel that he will provide excellent care.
Doc Flamm always explain every little detail..Before appointment I always write my own questions for Doctor Flamm after my doctors visit I got more information & explanation about my condition..Because he knows what patient Should know.
Dr Flamm is so kind and honest. He has to ability to make me feel confident in his knowledge of Hep C and just make me so comfortable. I wish every doctor had the ability to have the excellent bedside manner that Dr Flamm has.