At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Administratively, there are routinely long waits on the phone to make an appointment and miscommunicationsabout what you are there for when you arrive. One is aware that the doctor's time is rigidly scheduled.
I gave a 9 rather than a 10 because I can only reach a general NW medical line on the phone, rather than a reception person in the specific office. This is different from, for example, my access by phone to my children's pediatrician. Also, I am not sure how the pricing of this office compares to other options for patients who are not in the NW network. Overall, I am very likely to recomment NM Internal Medicine for care.
This is a phenomenal doctor. She is so caring, compassionate, knowledgeable and professional. She takes time to remember previous visits and asks how things are going. Please don't ever let her leave...
I had a wonderful experience today. The nurse(Tammy( who took my vitals and gave me 2 shots- I am a complete chicken, was so kind. We laughed through it and she made me so comfortable. Dr. Smith is smart and lovely.
Dr. Smith cares very deeply about her patients and she also presents options with a non-judgmental lens. I feel like I have choices in my health care plan and that she truly wants me to be a healthy person inside and out.
She is very knowledgeable. She holds herself to the highest standards,not only in medicine,but most certainly in all aspects of life. In addition to intellectual expertise, Dr Smith is caring and compassionate.
Eleanor cares about me on a level that transcends the parameters of her job. She is effective and professional and makes me feel that she puts the KIND in mankind during a time where kindness is scarce. I am truly grateful for Dr. Eleanor Smith :o) ?Ã¼Ã´Ã¨
Dr Smith is thorough and also honest. She is always willing to work with me on health issues and minimizing medications. She is understanding and always helpful. I finally found the perfect doctor for me!!!
I find Dr Smith very thoughtful, and an excellent listener. She made me feel like she was taking time and interest while obtaining my patient history, and she referenced things I told her years ago in a previous visit. I can tell that it is important to her that her patients feel heard and valued. She also takes opportunities to actively teach as she is collecting information, making the most of her time and mine.
Dr Smith is the most kind, engaged, intelligent, personable, sincere doctors I've ever had. I recommend her to anyone who asks. Having her as my primary care physician has completely changed my interactions with and belief in healthcare providers. .I arrived to my appointment 15 minutes before the scheduled appointment start time, but still waited for 20 minutes after my scheduled appointment time for Dr Smith to come into my room. I attribute that to poor processes and operations, so that has reduced my score for northwestern.
Dr. Smith is an exceptionally competent and caring physician. She encourages communication, prepares in advance for my visits, reviews the history (including my preventive care) and physical findings with me and encourages shared decision-making. Diagnostic tests are ordered only when necessary to plan treatment and then I am informed if there may be out-of-pocket costs. Her treatment recommendations are patient-centered and always up-to-date. My family and I have been her patients since 2010 and have 100% confidence in her advice. We have recommended her to others, who are now her patients also.
Dr. Smith goes above and beyond to provide excellent care. She thoughtfully reviews records and recent treatment prior to seeing me, asks appropriate question and listens to responses. I feel that she knows my situation and helps me reach the best solution/treatment.
Dr. Smith is an excellent doctor - thoughtful, knowledgable, and caring. I really trust her to be invested in my overall health. I feel totally comfortable sharing any concerns I have with her and know she will address them in a fulsome manner.
Dr Smith is fantastic, she's always on the ball with current health issues and doesn't rush through patient questions and concerns. Dr Smith is caring, kind and has a sense of humor that is especially important in today's COVID pandemic. .So thankful for changing docs and having a skilled practitioner that I feel is listening to me and my concerns.
Everyone was very friendly and extremely cautious about the COVID 19 virus. I didn't have to complete lengthy forms. Dr. Smith was very cordial and knowledgeable about my health issues. Also, she was very attentive and efficient. It was a low stress visit for me. The lab experience was great too.
Dr. Smith is a wonderful, caring person who takes the time to really know her patients personally. Every appointment I have with her, she asks me about an aspect of my life that I had shared previously and seems to be genuinely interested in my life outside of her office. She allows me to be an active participant in my care and answers questions to a depth that I appreciate. She is overall a wonderful physician and I feel fortunate to have found her!
I have lived around the country and received excellent care. Northwestern Medical Care ranks above them all. The Doctors and staff always take time to listen to my needs and questions. Dr. Eleanor Smith has been my physician for seven years..She provides wonderful care to me and my wife. I have referred several friends to her. They like her as well. She is always up to date on latest procedure and therapy and always ready to refer me to a specialist when required.
Over past 30 years, I have chosen doctors from NM and have received excellent feedback to my exams and high level professional care...Dr. E. Smith was my choice because of her interest/respect for holistic healthcare. Our first visit was efficient, but in no way hasty. She is clearly knowledgeable and listens well before reacting. I felt comfortable immediately in trusting my healthcare to her.
From my first encounter with Dr. Smith, I have found her to be a very concerned provider. She had reviewed my previous healthcare encounters at Northwestern and knew what health issues I was dealing with before I ever saw her. Since that time, she has continued to be a thoughtful, prepared, and concerned health care provider.
Dr. Smith addressed issues that my previous physician did not. She raised questions to better understand my history. She spoke with respect thus encouraging me to share. I left the office feeling very glad that I had seen her. She is now my new internist.