At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Hirano is exceptionally competent physician. He is listened to my concerns very attentively, looked at my past records, showed me the pictures of my previous EGD, tests etc. and changed my medication based on my request and ordered further tests to diagnose the problem. He even called me at home (which is unusual) to explain one other test which he didn't discuss during my visit. I am very impressed by his professionalism, thoroughness and how much time and interest he takes with his patients.
Dr. Hirano was very friendly and very caring about my condition. He personally called me to follow up on the additional records he needed to see from my doctor in order for him to proceed with further treatment.
I'm very happy with Dr, Hirano. I was explaining a condition I had, he took all of 40 seconds to figure out what a previous doctor from a different facility treated me incorrectly for two years, which caused me great hardship. I had figured out my problem after seeing 3 other physicians. I mentioned it to Dr, Hirano and he asked me if I'd been diagnosed with it, within a minute! I was also told I needed. surgery which I was uncomfortable with and Dr. Hirano confirmed I do not. I like his approach and feel confident in my care...finally!
I was very impressed with Dr. Hirado's friendly disposition. He addressed me by name and listened intently to my narrative and made me feel there was no need to rush and was willing to take time to answer any questions. he even hesitated when I said I didn't have any more questions which made me feel he was giving me a second chance.
Dr. Hirano is a brilliant, excellent doctor who knows so much about the digestive system, and yet he takes the time to listen to his patients concerns. He tries very hard to relieve pain and really cares that his patient understands the treatment plan. He really makes me feel better to have come to see him to work on my G.I. condition. I recommend him to anyone that is struggling with esophagus or swallowing problems, or digestive motility problems. He understands the complexity of these conditions, and really makes you feel so relieved to have found such great help. He is very compassionate. I hope you realize what a great doctor you have on your staff and how much my life is improved by his care. I have neurogenic chronic intestinal pseudo-obstruction and it is just an unpredictable disease, and he helps me with the rough times when my gut seems to be out of control. Thank you Dr., Hirano!
Thank you again. We are very happy with the time and care shown to our son. We were very happy that he seemed to have read our son's many previous reports from other doctors and knew why we were there.
I have had only positive experiences when seeing Dr. Hirano. He always has time for my questions and answers them patiently and thoroughly - I really appreciate his willingness to spend time listening and replying in a detailed a way (and with a smile, while watching for signs I'm understanding those details!). That extends to the endoscopy procedure as well - I have always had the chance to speak to him in the OR before the sedation is administered, which is another comforting aspect of the care he provides. The follow-up communication through MyChart has been timely, which makes for less worry, and the office visit afterward adds to my knowing the details of my current condition as well as what is possible next.
Dr. Hiranco was just great. He was so friendly it made feel at ease. He gave me all the time i needed to discuss my condition and the new medication that I would start after this appointment. I am very impressed with his knowledge of my condition and an earlier procedure in January that improved it 100%. I would recommend him to anybody who has the throat problem that I have, as he is the best in this field.