Accessibility Resources

Northwestern Medicine is committed to providing a hospitable environment for all.

Accessible Family Bathrooms

Locations of single-user restrooms: Private, accessible bathrooms are located on the main floor of Galter Pavilion (675 North Saint Clair Street). All main floor hospital bathrooms are accessible.

Accessible Parking

Accessible Parking and valet parking options are available in locations across the NMH campus. Please refer to the parking garages map and information below for guidance on available accessible locations.

Valet parking has been temporarily suspended at some Northwestern Medicine locations due to COVID-19. For more information, refer to individual location pages on NM.org.

Accessible self-park locations lot, $12 (0-7 hours), $26 (7-24 hours)

  • A: 222 East Huron Street Chicago, Illinois 60611, 7' height restriction, use second floor bridge to Prentice Women's Hospital and Galter, Feinberg, Arkes Pavilions
  • B: 259 East Erie Street Chicago, Illinois 60611, 7'3" height restriction, accessible to Lavin Family Pavilion
  • C: 321 East Ontario Street Chicago, Illinois 60611, 6'10" height restriction, use second floor bridge to Lavin Family Pavilion and Galter, Feinberg, Arkes Pavilions
  • D: 321 East Ontario Street Chicago, Illinois 60611 (entrance is east of lot C), 6'10" height restriction, no bridge access to facilities

Parking rates are subject to change without notice.

Wheelchairs and Patient Escort

Wheelchairs are available at the main entry areas of the hospital campus.  If you will need assistance, such as sighted guide or wheelchair assist, please contact Volunteer Services at least 48 hours in advance of your request.  In addition, if you requested assistance and no longer need help, please notify Volunteer Services at least 24 hours ahead of your planned appointment time.
Phone: 312.926.2070
Email: volunteer@nm.org
Hours: Monday-Friday, 9 am-3 pm

Language Interpreters and Resources for Hard of Hearing

Northwestern Medicine is committed to inclusive care, and will provide free aids and services to patients and their companions with disabilities, as well as free and confidential language services to patients and companions whose preferred language for healthcare communications is not English, to ensure effective communication regarding patient care.

Learn about Northwestern Medicine Interpretation Services.

Service Animals

A Service Animal is welcome in most areas of the hospital that are open to the public, such as the gift shop or an exam room. 

  • A Service Animal is any dog, or in some circumstances a miniature horse, that is trained to help a person with a disability. 
  • A Service Animal is not allowed in sterile areas, such as an operating room, or areas where infections need to be especially avoided, such as a stem cell transplant unit.

If you have any questions, please ask Patient Relations:
Phone: 312.926.3112
TTY: 711