Billing Questions

Medical bills, insurance forms and other related paperwork can often appear complex and confusing. Find the answers you need for your billing questions.

You will be asked to provide your insurance information at the time of registration. It is important that Northwestern Medicine has your current, complete and accurate medical insurance, referral and/or authorization forms to reduce delays and potential out–of–pocket costs.
Depending upon your insurance coverage, you may be asked for a portion of your co–pay or co–insurance amount for the services provided at the time of registration.
Depending upon your insurance coverage, you may be asked for a portion of your co–pay or co–insurance amount for the services provided at the time of registration.
If you are uninsured or your insurance company does not pay for your treatment in full, you will receive a patient statement in the mail. Often, insurance plans do not cover the entire cost of your care, resulting in a “patient portion.” You are responsible for the portion of the bill that your insurance company does not pay. We will send you a statement after your insurance has paid to notify you of any remaining balance.
You may also receive additional bills related to the services you received from our hospitals such as independent physician bills for services like pathology, radiology, anesthesiology or emergency physician services. If you have questions about a particular bill, please call the phone number listed on that statement.
Northwestern Medicine accepts personal checks, money orders, debit cards and most major credit cards. Additionally, payments can be made online. View online payment options.

Unless alternative arrangements have been made with patient financial services, we ask that your balances be paid within 30 days of billing.

NM MyChart bill pay provides patients with convenient, easy–to–use and secure access to billing statements and online bill payment. If you do not have a NM MyChart account, you will need to sign up to use this feature.

NM MyChart bill pay lets you:

  • View your statements
  • Check your balance
  • Send secure messages to the billing office
  • Pay your entire bill
  • Pay a portion of your bill
  • Pay with your credit or debit card
  • Sign up for paperless billing
Login to your NM MyChart account to get started.
If you are uninsured, underinsured or are likely to be responsible for a large share of your healthcare bills, Northwestern Medicine offers a variety of financial assistance programs.
Consistent with our mission, financial counselors are available to assist patients who have questions about the charges of services or procedures they may receive from Northwestern Medicine. Estimates are based on hospital charges for anticipated routine care and recovery. 
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