At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Matsuoka is a confident, caring provider that I have complete faith and trust in. I recommend Dr. Matsuoka any chance I can. He has a very good staff backing him. I would like to compliment Joann Shih, PA. She has been so kind, empathetic, capable and instructive. I really appreciate her caring attitude!
I came to him for a second opinion because I felt brushed off by my previous specialist at Elmhurst. The way he sat down in the visitor chair made me feel like I was in his home. I could see the gears turning in his head as he worked through every possible explanation for my hearing loss. He said many ideas aloud and helped me understand why it may or may not explain. He even mapped out a flow chart for what would happen next, depending on different results. I actually burst into tears because I was so relieved I was in the hands of someone who really truly cared about me as a human.
Dr Matsuoka repaired my perforated eardrum which was damaged from radiation and subsequent hyperbaric treatments. I was told by other physicians that due to the lack of blood flow and scar tissue there was no hope
I am forever grateful for the treatment I received and for dr Matsuokas expertise in rejuvenating my tissues which resulted in total hearing return and repair of the hole
Dr. Akihiro Joseph Matsuoka is one of the most kind, thorough physicians I have met. He and Joanne are incredibly patient and truly care about the service they are providing, explaining every step along the way.
I experienced a year of problems with my ears. Bounced from department to department at NW with no results. Dr Matsuoka listened to me and helped me. And it worked.
My tubes were a blessing and as I fly for a living, very functional.
Since my first appointment with Dr. Matsouka, I have been cured of chronic ear infections that other supposed TOP ENT's in Chicago were not able to diagnose or cure. Dr. Matsouka is the ONLY ENT I will ever be going to again.
Doctor Akihiro joseph Matsuoka is great , he really cares about his patients . He does not rush patients out . He give a person plenty of time to ask important questions regarding their medical condition. He is very knowledgeable .
It was a pleasure to speak with doctor Dr Akihiro Matsuoka . I had originally went to him for a little more knowledge about tinnitus . During are conversation he knew a lot about Patulous Eustachian tube dysfunction . He has had many patients throughout the years . He is a very patient person . Sincerely interested in his patients concerns .Taking the time to listen . I did not want to take up his time . I was thrown off a bit . Because this was something , I had not expected . I was not prepared with questions , I wanted to ask . I did the the best that , I could for the moment . I was impressed . He does know the Doctor's at Rush Otolaryngology department . Dr michealides & Dr wiet . He agreed that , I should have been given more time with Dr michealides . Not the 5 to 15 minute maxim he gave me , & does not let patients ask questions , or respond to them in my chart . Also Dr michealides never explained anything to me about my condition . Other than a diagnosis . He said the tube is open , if I do surgery it may not work . Gave me a piece of paper with the word Patulend . He said research as much as you can , take product once a day , see me in 6 weeks . He did not care about the other problems associated with this condition . He is a Patulous surgeon , tinnitus expert , neck surgeon & cochlear implant expert . After speaking with Dr Matsuoka . I left with a lot more answers to my questions , that I have been wanting to know from the beginning of this condition . He said my situation is very promising . Dr michealides could have taken the time to explain the condition & care to me on the first day . I will say even though , I am shocked & disappointed by Dr michealides' dark , cold hearted way , rude , insulting , arrogant person . I have a few expletives discribing my experience with him $#@&+(/ . Although he saved me from a possible tube dilation surgery at UIC , that would have made the Patulous worse or unable to resolve . I do thank him for this . A life saver . I still wish him we'll . I'll continue to pray for him . I did explain to Dr Matsuoka that I will go back to see Dr michealides for a bit more information . With the assistance of a mediator . Dr Matsuoka told me that , I should have come to him in the first place . I wish , I did . I am happy to be under his care . He suggested that , I continue to take the Patulend for 3 months & come back to see him . Then we can go from there . Dr Smith never said anything to me about him . I just wanted to say' , when I received my referral for northwestern . I went through the Otolaryngology team of specialists . When I saw Dr Matsuoka face , I knew this is the person that I wanted to see . That I would have a good experience with him . I have an unusual sixth sense about faces , something that , I have never been wrong about . When I made the appointment in August , Dr Matsuoka was not available until November . I was desperate , so I was given 3 options from northwesterns , Otolaryngology department appointment call center . Dr Mica , Dr shintani , Dr Matsuoka . I was told they have only 3 Eustachian tube doctors . I asked them about Patulous surgeon's . They told me all 3 preform that surgery . My instinct thought different . Later to find out 5 weeks later there is only two Patulous cartilage surgeon's in the United States . Dr Elias michealides at Rush & Dr Dennis Poe in Boston . The call center should be more trained about this matter . Rush hospital Otolaryngology department is trained in more medical knowledge . But not the other departments . Hopefully things continue to go well under Dr Matsuoka . I just have to keep in mind about , not rushing to fast to complement , because people do change or I caught them on a good day . Dr Matsuoka's nurse was a bit abrupt . I came to the visit with the intention of saying the least amount of words , to make the information simple for them . I felt that the nurse may have heard a few things . She "asked' , what was I there for . I said tinnitus information . That's all ! She said she didn't want to hear about the problems with other doctors . I told her , I didn't say anything "did' I ' . She said no . I take it that ether someone discussed me or she read the report . Anyway it does not matter to me . I made it as brief as possible 2-3 minutes . I rate her a 5 out of 10 just fair. I did have some more questions for Dr Matsuoka ,I haven't yet decided to make another appointment .
Dr Matsuoka is a very knowledgable physician. He has a pleasant disposition and clearly explains my condition and treatment plan which has been extremely successful.
I am so thankful for him and his knowledge that helped me hear again.
He is simply the best doctor I have ever had. He is the epitome of an outstanding physician; intelligent, knowledgeable, informative, caring, polite, excellent bedside manner, and truly only wants to help people.
Dr. Matsuoka has listened, evaluated, been my doctor for several years. He helped me through a very bad downward spiral. I am grateful to him and his staff for continuing to look for answers for me. With his extreme knowledge I am moving in the right direction.