Hours of Operation
Phone Numbers
- Main Number: 847.535.8950
- TTY: 711
Overview
Call 911 for a life-threatening emergency. For help choosing the right level of care, use our Symptom Checker.
At the Northwestern Medicine Emergency Center Grayslake, we treat a wide range of injuries and provide emergency care for patients in western Lake County. We can also accept basic life support (BLS) ambulance transports with emergency patients.
The Grayslake Emergency Center is open 24 hours a day, seven days a week and has 14 emergency treatment beds, staffed by board-certified emergency physicians, nurse practitioners, advanced life support technicians and certified nurses providing a full range of emergency services care.
An ambulance is on-site to transport patients to Northwestern Medicine Lake Forest Hospital or other area hospitals, if needed.
Parking and Transportation
You'll find no-cost parking in front of the building and next to the Pavilion C entrance. Valet parking is also available.
Parking Rates
Standard Parking
Up to 7 Hours: Free 7 to 24 Hours: Free
Parking Lots and Entrances
Services
When to seek emergency care
Call 911 if you:
- Have a life-threatening injury/illness
- Experience head, neck or back trauma, or other major trauma
- Fear you or the patient may need medical attention before you can get to the hospital, or you have doubts about your ability to drive safely to the emergency room
- Have physical limitations preventing you from getting you or the patient to the hospital
Seek treatment from an emergency room in the following situations:
- Poisoning
- Abdominal pain with fever
- Chest or upper abdominal pain or pressure
- Severe burns
- Excessive bleeding
- Dehydration
- Fainting or loss of consciousness
- Stroke
- Severe head wound
- Major trauma
- Difficulty breathing or bluish look around the mouth
- Sudden dizziness or weakness
- Seizures
- Possible suicide or mental disorder
- Foreign object swallowed or otherwise lodged in the body
- Severe and/or persistent vomiting
Parents: To be prepared in the event that your child may need to go to the Emergency Department before you can arrive, complete this Parental Consent: Emergency Release form and leave it where it can be found easily by a teacher, neighbor or babysitter.
Why Choose Us
Northwestern Medicine is proud to have five hospitals ranked among “America’s Best” including Northwestern Memorial Hospital, the No. 1 hospital in Illinois for 13 straight years (tie), by U.S. News & World Report, 2024 – 2025. Our physicians, care teams and scientists come together every day with a shared commitment to provide excellent patient care.
We seek to improve the health of the patients and communities we serve by delivering a broad range of services with leading medicine and compassion. Because what makes us better, makes you better. ®