
Hours of Operation
Phone Numbers
- Main Number: 815.981.7141
- TTY: 711
Overview
Call 911 for a life-threatening emergency. For help choosing the right level of care, use our Symptom Checker.
Whether it’s for chest pain, trauma, or urgent care, emergency physicians are available 24/7 in the emergency room at Valley West Hospital.
24-hour services include:
- Lab
- Radiology
- Pharmacy
- Social services
- Hospitalist (if admission is necessary)
- Telestroke
As soon as you walk in the door, an emergency medical technician will greet you at the reception desk, assess the nature of your injury or illness, and determine next steps. People with the most critical conditions are treated first.
Parking and Transportation
Onsite parking is available for patients and visitors.
Why Choose Us
Northwestern Medicine is proud to have five hospitals ranked among “America’s Best” by U.S. News & World Report for 2023-24. Anchored by Northwestern Memorial Hospital, the only Illinois hospital on the national Honor Roll for 12 straight years, our clinical and administrative staff and medical and science faculty come together every day with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.
With Northwestern Memorial HealthCare, we’re dedicated to consistently providing high-quality, cost-effective, patient-focused care. We seek to improve the health of the communities, individuals, family and friends we serve by delivering a broad range of services with leading medicine and compassion. Because what makes us better, makes you better.
Flu Season Alert
If you are experiencing flu-like symptoms, please contact your healthcare provider to determine appropriate testing and treatment for flu. Learn more about when to seek medical care for flu-like symptoms.
While patient volumes will fluctuate throughout the flu season, current Emergency Department wait-times have stabilized. Thank you for your patience.