Overview

The focus of the Employee Assistance Program (EAP) in Greater DeKalb County is to support employee wellness and overall well being, thereby increasing productivity and morale. Our program provides a wide range of stress management tools to meet individuals' unique needs. 

Services for employees

Our program, part of Northwestern Medicine Employee and Occupational Health, offers the following services for employees.

  • Initial consultations, either in-person or on the phone
  • Confidential short-term problem-focused assistance for employees and/or members of the household that focuses on:
    • Stress and coping
    • Health and personal well-being
    • Depression and anxiety
    • Grief, loss or traumatic event
    • Marriage, family and relationships
  • Coordination of long-term behavioral health referrals with insurance benefits
  • Crisis intervention and trauma response services available 24/7
  • Licensed specialists with work/life expertise and certified employee assistance professionals 

Counseling services

EAP counselors are available Monday-Friday, for daytime and evening appointments.

Monday-Wednesday: 8am–8pm
Thursday: 8am–5pm
Friday: 8am–4pm

To reach a crisis counselor after hours, please call 800.373.3327.

Services for employers

Our program also offers a variety of services to the employer, including: 

  • Average EAP utilization of at least 10 percent
  • All calls are answered live; no voice prompt system
  • Initial consultations, either in-person or on the phone
  • Confidential short-term assistance for employees and/or members of employees’ households
  • Coordination of long-term behavioral health referrals with insurance benefits
  • Management and organizational consultation
  • 24/7 crisis intervention and trauma response services
  • On-site and web-based employee orientations
  • On-site and web-based supervisor training
  • Annual utilization reports
  • Personalized EAP brochures, business cards and promotional items
  • Licensed professionals with work/life expertise and certified employee assistance professionals

Customized consultations

Our staff offers additional support through on-site consultations that are tailored to fit the needs of your organization. Consultations are available for a wide variety of topics, such as:

  • Direct communication:
    • Art of listening
    • Assertiveness/communication
    • Conflict resolution
  • Team building:
    • Improving our relationships
    • Time management
    • Conflict management
    • Myers-Briggs Workshop
  • Mental health education:
    • Depression
    • Stress management
    • Grief/loss
    • Anger management
  • Critical incident stress debriefing
  • Organizational change:
    • Life’s disruptions
    • Change management