Notice of Non-Discrimination

Notice of Non-Discrimination

Northwestern Medicine complies with applicable federal civil rights laws and does not discriminate based on age, race, color, national origin (including limited English proficiency and primary language), disability, or sex.

Modifications and Hearing Impairment Services

For individuals with disabilities, Northwestern Medicine provides reasonable modifications and appropriate auxiliary aids and services, including qualified sign language interpreters and information in alternate formats, such as braille or large print.

These services are provided free of charge and in a timely manner, when necessary to ensure accessibility and an equal opportunity to participate.

Interpreter and Language Services

For people with limited English proficiency, Northwestern Medicine provides language assistance services, including electronic and written translated documents and oral interpretation. If you or a companion is deaf or hard of hearing, or prefers a language other than English, Northwestern Medicine will provide appropriate communication aids available in Spanish, Polish, Arabic, Gujarati, Mandarin-Chinese, Urdu, Russian, Cantonese Chinese, Vietnamese, Ukrainian, Korean, Burmese, Hindi, Farsi, Lithuanian.

These services are provided free of charge and in a timely manner, when such services are a reasonable step to provide meaningful access.

If you require any of the services listed above, the Patient Relations Department is available to help you. Phone numbers are listed below by location.

Chicago and near suburbs
Northwestern Memorial Hospital
Physician offices and Immediate Care Centers
West suburbs Immediate Care Centers
312.926.3112

Greater DeKalb County
Northwestern Medicine Kishwaukee Hospital
Northwestern Medicine Valley West Hospital
Physician offices and Immediate Care Centers
815.766.9479

North suburbs
Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital
Physician offices and Immediate Care Centers
847.535.8282

Northwest suburbs
Northwestern Medicine McHenry Hospital
Physician offices and Immediate Care Center
815.759.4787

Northwestern Medicine Huntley Hospital
Physician offices and Immediate Care Center
224.654.0034

Northwestern Medicine Woodstock Hospital
Physician offices and Immediate Care Centers
815.334.3187

South suburbs
Northwestern Medicine Palos Hospital
Physician offices and Immediate Care Centers
708.923.4725

West suburbs
Northwestern Medicine Central DuPage Hospital
Northwestern Medicine Delnor Hospital
Physician offices
630.933.5100

Northwestern Medicine Marianjoy Rehabilitation Hospital
Physician offices
630.909.7080

TTY for all locations: 711

If you require additional services, please contact the manager of Patient Relations/1557 Coordinator at 312.926.3112.

If you feel Northwestern Medicine has failed to provide appropriate modifications, auxiliary aids, services and language assistance services, or has discriminated against you based on the categories above, you can file a grievance in person, by phone, by mail, or by email. If you need help filing a grievance, please contact the Patient Relations Department. Phone numbers are listed above by location.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), electronically through any of the following:

• Email: OCRComplaint@hhs.gov
• Phone: Toll-free at 1.800.368.1019, TDD: 1.800.537.7697
• OCR Complaint Portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf
• Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html
• Mail:
  U.S. Department of Health and Human Services
  200 Independence Avenue, S.W.
  Room 509F HHH Bldg.
  Washington, D.C. 20201