At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Ruff always explains my condition and how the results of the tests & results of the visit compare with those of the previous one. He always listens to my comments and answers my questions. I always recommend him.
*Dr. Ruff is certainly the most qualified eye doctor in the world. As a world traveler, I have not met such a great and exceptional expert. He spent ample time with my son to diagnose his condition. You're lucky to have *Dr. Ruff.
Dr. Ruff and his staff are compassionate and caring. For example, when I told him I forgot my hearing aids, he kindly faced me when talking, made eye contact, and took the time to make sure I understood his explanations. I am so grateful to have found this doctor.
Dr. Ruff is very good and I trust him with my care. Unfortunately, discussions tend to be one sided and authoritative. Even in my adding comments, he is less than interactive and partnering. It is like he has what he has to say to finish, and that is all.
Dr. Ruff always asks me if I have any questions. He always makes sure I hear him (I am hard of hearing) and he treats my questions with respect. I am very confident that I am getting the best care possible for my eyes.
Dr. Ruff was listened and asked questions. Explained cataract surgery, what may happen after and what to look forward to. I also liked the fact that there was written information concerning cataract surgery, information about Dr. Ruff as an eye surgeon, what he does and how he handles the surgeries. very informative.