At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Gerard includes me in my care decisions, explains everything with me including the options we can take based on test results and medication outcomes etc. I've never felt more comfortable with any other doctor for any other health concern. She combines a scientific approach with compassion.
Dr. Gerard is the most exceptional medical provider I've ever seen. I have honestly never felt so heard, seen, or cared about by a physician. I first time I saw her she stayed with me past clinic closing time and made a real effort to thoroughly understand my history. She asked questions none of my previous neurologists ever had, and created a plan I was comfortable with. When I recently mentioned some new symptoms to her, she stopped everything, listened intently, and took the necessary steps (ordered tests and gave me referrals) to get to the bottom of it. These symptoms were previously dismissed by another doctor. This is the difference between Dr. Gerard and others. The care she provides her patients is extraordinary and I consider myself fortunate to have her on my "team."
dr. Gerard is a great listener who showed empathy and concern. she also validated all my concerns and discussed options, solutions and explanations. her communication skills are excellent and she put me at ease about experience a scary and concerning health condition.
Dr. Gerard is the very best doctor I've had-and theee have been many due to my ailments. she is generous with her time and she always listens and responds to my concerns. she is clear in her reasoning and seeks my input in decisions.
Dr. Gerard spends a lot of time with me each time I see her. She is clearly very concerned about her patients. She covers every question that I have thoroughly and carefully. She explains things well and surely wants to attend to my health issues in a way that makes sense to her and to me. I am very impressed by her compassion and her intelligence.
she listened to my concerns and suggested a new treatment opinion to address those concerns. She sent a mychart message the same day that my test results came back to explain the results. She always makes me feel like a person and not a number. One of NMH's best!
Dr. Gerard has treated me for 8 years and always show temenedous concern for me. On this visit, she did some on line research about availability of generic version of med she prescribes for me and helped find a way to buy it at a reduced price. I have complete confidence in Dr. Gerard and would recommend her to anyone requiring seizure/epilepsy treatment or counseling.
Dr. Gerard is incredible. I've never had a more knowledgeable, caring doctor who explains everything and takes time to answer every question I have. she is by far the best doctor I've had in any field.