The membership program involves:

• An annual membership fee
• Fees for medical services

Insurance does not cover the annual membership fee. You pay this out of pocket. Fees for medical services are billed to your insurance. Your regular insurance terms will apply, including co-payments, coinsurance and deductibles.

Yes, for medical services.

We will bill your insurance for any medical services. You must pay the annual program fee out of pocket.

No.

Check with your insurance. Co-payments for medical services may apply.

Our goal is to see patients within 1 business day for urgent matters. You may contact our physicians at any time via phone or by using MyNM, our patient portal.

We will assign a physician to cover for your physician. They can see you and respond to your MyNM messages.

You will have access to your physician via MyNM, email or phone call.

If you prefer to contact us by phone, you can call between 8 am and 5 pm, Monday through Friday, to reach your physician. Outside of those hours, you can call us and the 24-hour answering service will connect you with your physician for urgent matters.

Please call the office. The answering service will connect you with your physician for urgent requests.

Yes. You will have access to our team while you are away via MyNM. We also offer phone and telehealth visits.

We do our best to accommodate transfer requests when possible. We handle them on a case-by-case basis. If you ever have concerns about your physician or your care, please contact us and ask to speak with a manager.

Yes. Our scheduling coordinators will help you coordinate with specialists.

Our scheduling coordinators can help you coordinate with specialists.

No. We have a network of contacts that we work with to try to streamline access, but we cannot guarantee a sooner appointment at a specialty clinic.

As a member, you will have direct access to a highly attentive primary care physician. Your physician will take steps to deeply understand your lifestyle and health history so they can help guide you on every step of your health and wellness journey.

A membership includes:

• Comprehensive internal medicine care
• Lifestyle and wellness assessments
• Personalized treatment and research information
• Access to your physician and care team via a direct phone line and email address
• Visits that last 30 to 120 minutes
• Little or no wait times for scheduled appointments
• Same- or next-office day urgent appointments
• Discounted fees for select internal medicine services that are not typically covered by insurance
• Care coordination and logistical support

Please consult a tax expert.

Yes.

You must pay the membership fee for each person, such as your children and spouse.

Please contact your FSA or HSA provider for more information.

Yes, dependents and spouses can enroll. At least one parent must be enrolled for dependents to qualify for the dependent rate.

Before you enroll, you can complete an optional meet-and-greet with your physician. It is not required.

To enroll, please email us at ppcenrollment@nm.org. One of our coordinators can help get you started.

• People who want more personalized care. Our visits are longer than typical primary care appointments.
• People who have long-term conditions that require a higher level of care.
• People with unpredictable schedules. We can provide same-day or next-day appointments.
• People who value convenience and ease of care.

Your concierge physician will become your primary care physician. You do not need to have another primary care physician.

Yes. Please call us to cancel your membership.

Yes, we offer prorated refunds on a quarterly basis.

No. The membership fee is for the entire year. You will have access to our team while you are away via MyNM. We also offer phone and telehealth visits.

Yes, if you enroll in multiple programs.

Yes. You will be refunded on a prorated basis if you cancel your membership.