If you require emergency medical attention, please call 911 to access your local emergency services.

Immediate Care Virtual Visits

A virtual visit lets you talk with an Immediate Care Center physician or advanced practice provider over video for certain health issues instead of having an in-person visit. You may be able to schedule a visit after our Immediate Care Centers are closed. You must physically be in Illinois during the virtual visit. If you do not know what type of care you need, our Symptom Checker can help:

No virtual visits are available at this time. Please visit the Locations page to see Immediate Care Center wait times and reserve an in-person visit time, if available.

How virtual visits work:

Icon of a phone
We send you a meeting link via text message.
Comment box with three dots
Open the meeting link on a computer or smart device.
icon of laptop with person on screen
Begin your Virtual Visit over video with an Immediate Care physician or advanced practice provider.
Phone call visits are available for patients without a smart device or computer. If you have further questions, call the Immediate Care location nearest you.

We recommend Virtual Visits for these conditions:

  • Allergies
  • Cough and cold symptoms
  • Flu symptoms
  • Headache
  • Lower back pain
  • Minor injuries and accidents
  • Nausea, vomiting or diarrhea
  • Pink eye
  • Sinus pain/pressure
  • Sore throat
  • Urinary tract infection*

*Patients may be asked to be seen in office.

If your condition is not listed above, we recommend that you make an in-office reservation.


Pediatric Visits

Virtual visits are offered for patients five years and older. Your physician or advanced practice provider may still require an in-office visit for your child if a physical evaluation is needed. If your child is under five years, make an in-office reservation.