At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
I used doctor Kern for a surgery in 1996. Almost 25 years later he remembers me like it was yesterday. The surgery worked before but he is not rushing anyone to do it again.He listens to the patient and makes sure the condition can't be solved in a less invasive manner. All doctors should be like this.
Dr Kern has been the first doctor to actually pay attention to my problem, diagnose it and fix it, all in a short amount of time. He is also funny and has a relaxed and personable demeanor which makes him comfortable to be around
All of the people I met seemed to know what they were doing. It was a bonus that they were all pleasant too.The signage is remarkably poor. I asked at least three people to find the right place and was directed to multiple locations by staff while searching.
The doctor spent very little time addressing my questions and seemed a little flippant. I don't know if he was just rushed but hard to feel cared for when they look in your mouth for 1 second and tell you you're fine or regurgitate the diagnosis you already told them you had. Also he did not address the questions I told the nurse and felt silly asking my remaining ones since he seemed like he was rushing out the office. Didn't even bother to close the door when he left. I'm sure he's a good doctor, but definitely didn't feel safe discussing my questions without being made to feel silly.
Dr. Keen is an excellent physician. He has gave my husband wonderful care. He's knowledgeable and has a good beside manner. He has performed sinus surgery on my husband three times and it has not been easy.
Dr immediately displayed a caring and concern attitude for the symptoms I conveyed to him.. Bedside manner gets a 10++ from me.. Also gave a referral to me for follow up... and conveyed that he would follow up with my primary physician.
I felt Dr. Kern had a preconceived idea of what was wrong with me - that he didn't listen to what I was saying, but knew what he would see. He also kept messing with his mask and then didn't wash his hands or use hand sanitizer before putting on his gloves.