Kelley T. Phan, PsyD
Psychologist
Northwestern Medical GroupPrimary Specialty
Gastrointestinal Behavioral Health Psychology
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Education
- Professional Education:
-
PsyD, Loma Linda University School of Behavioral Health - 2020
Faculty Profile
Health System Clinician, Feinberg School of MedicinePractice Groups and Affiliations
- Medical Group:
- Northwestern Medical Group
- Alignment Category:
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Northwestern Medicine Physician Network
Ratings and Reviews
At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Read Ratings FAQsOverall Rating
66 Ratings
Reviews from Patients
Reviews from Patients
July 24, 2023
5.0 star star star star starPlease see prior surveys. Dr. Kelley Phan needs to be cloned, because her schedule is too booked up. Good doctors get a lot of patients who want appointments, so this is understandable, but this problem ought to be addressed. Perhaps you could find/hire another practitioner who does this work.
July 10, 2023
5.0 star star star star starI found Kelley to be a great listener first and foremost. She seemed to understand my case so I didn’t have to do a ton of repetition. She suggested tools that I could use almost immediately that were consistent with tools I currently use. She was very engaging and knowledgeable too.
June 19, 2023
5.0 star star star star starSee previous surveys, as I have already gone into great detail with all the “walks on water/talks to God†stuff. Suffice it to say that she cares about me. I wish there would be electrodes attached to my head to see if my mind is accepting her hypnosis. I don’t know if I’m zoning out or in a deep state of hypnosis.
June 12, 2023
5.0 star star star star starI have already provided loads of information about Dr. Phan, so refer to the previous surveys. She was booked up when we tried to set up the appt. That’s understandable, since good doctors are in high demand. She said that if there were any cancellations, that she would contact me. A couple of weeks passed with no calls, and it seemed like there would be no cancellations. (I kept up hope, however, and it reminded me of my days in the Air Force, when something important was coming up, and we had to be on “6 ring alert,†where we would be pick up our phones within 6 rings. I did not want to pass up a cancellation.) Fortunately, there was a cancellation, and as soon as she notified me, I replied YES!!! The fact that she remembered shows that she cares. I am neither optimistic nor pessimistic that she will be successful in curing me, because I have been suffering with this condition for many years. Her chances, however, are probably better than the chances of the Cubs or White Sox this year. With her profession, however, she does not see patients unless efforts to cure them by other means have not worked. If we fail, it isn’t her fault, because I will know that she tried her best. Miracles do happen.
May 05, 2023
5.0 star star star star starShe has taken interest in me as a person and not just a number. I don't know if that's in her DNA or if it comes with the profession...or both. There had been a screw up where the insurance company (Optum) that handles VA Community Care denied payment, but as we learned later, it was that someone at Northwestern had put in the claim for some eye doctor. At the time, we thought that she was "out of network," so I checked to see what a provider must do to get in the network. She went out of her way to get into the network, something that she did not have to do. IT employees apparently get paid for making changes, whether the changes are good or bad. Please don't let your IT people replace her with their ChatGPT or any other form of AI.
March 12, 2023
5.0 star star star star starBECAUSE SHE CARES. She looks at me like an individual and not a number. She wants to know what's causing my problem. I realize that I am a difficult case, but if I weren't, I wouldn't be working with her.
Disclosures
External Professional Relationships
Pharmaceutical, device, and biotechnology companies frequently collaborate with basic scientists and physicians within an academic medical center to help advance science and improve patient care. These relationships are important in achieving scientific breakthroughs and in establishing the effectiveness and safety of promising new therapies. In order to assure objectivity in clinical research and patient care, the Northwestern University Feinberg School of Medicine (Feinberg), Northwestern Memorial HealthCare, Children's Hospital of Chicago Medical Center, and the Shirley Ryan AbilityLab have adopted integrity policies that require research and clinical faculty (in full-time, part-time, and unpaid/voluntary categories) to report compensated and uncompensated external industry relationships. Patients are encouraged to discuss these disclosures with their physician as well as to inquire as to how these relationships are overseen by Feinberg. To learn more about our Disclosure and Professional Integrity Policy, and the conflict of interest policies of our joint affiliate survey partners, please go to our Office for Regulatory Affairs Policies page.
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