At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Smith is caring and empathetic. She always goes above and beyond to address any medical condition I may have, and will check on the progress of past treatment or care if appropriate. She looks at the big picture when it comes to my health, and therefore I feel my appointments with her are "complete" with no questions left to ask. She is a great asset to NMH.
I greatly appreciate Dr. Smith calling me as soon as she reviewed my CT scan (which was on a Sunday!). I know that she had to squeeze me into a very busy schedule, and it was greatly appreciated. She has a fantastic demeanor and while I hope that I never again have to visit an ENT, I know I will be in very capable and caring hands if I have to return.
Dr. Smith explained my treatment options and discussed them with me, including what I could and could not expect. She explained what parts of the treatments would be difficult and why. She explained that the treatment would not necessarily relieve all of my symptoms. We put together a plan together for continuing on to possible surgery. It made me feel like I was part of the process in a way that made me feel confident in my decisions to go forward.