At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
My interactions with Dr. Potts have been exceptional. He is confident but not arrogant; compassionate and thorough; never rushed or dismissive, but rather sincere, interested, and always insures I understand what is happening.
He spoked calmly, professionally and answered all my questions without rushing me. He was knowledgeable ,
put me at ease quickly. He even spelled some medical terms for me and laughed at my jokes. Some doctors I've met would say "google it". Not this doctor. He also has a good sense of humor. The only comment I have was he is busy w surgery , appt. got cancelled 2x . It was worth the wait tho.
Dr Potts presents himself as a professional that he is, and treats his patients with thoughtfulness and care I'd expect from a person that many people entrust their lives to. He is friendly, listens to patient's concerns and tailors his recommendations and treatments in a manner that is reassuring and effective.
His educational background, experience, knowledge, and comforting manner illicit trust. He explains everything clearly and has been available to answer concerns outside of appointments. I trust this team and their team approach.
Dr Potts is a great doctor taking the time to help me better understand my medical situation explaining everything in an understandable manner. He did a great job put in place the first steps in my health plan which will help him arrive at and recommend a course of action that we need to consider. He also took the time to answer all our questions which was comforting.
I also meet Kirsten PA, very professional and also great at helping me understand my medical problem.
Dr. Potts and his supporting neurosurgeons correctly diagnosed a subdural hematoma and then performed a Burr Hole procedure on me. Without his abilities, I don't believe I would be here completing this survey!
Everyone was helpful. Especially liked the PA. She took the time to go over my case and ask pertinent questions. And of course Dr. Potts is fabulous. He is the reason I came out of surgery with no disabling effects. Really appreciate him
I really love this hospital because it said my life.It is very clean and the staff are very friendly and helpful.But the best part is when they give you a time for your appointment that's the time you are seen.The best hospital.
The doctor showed bedside manner which is extremely important when speaking to elders. He also was very knowledgeable and explained the concepts in layman's terms; the communication was digestible. Thanks for providing us with excellent service.