At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Zhou was very thorough in his skin survey. His staff made me feel comfortable and protective against future cancers. He went above and beyond to answer all my questions and give excellent referrals.
Dr Zhou is an amazing physician, he is kind, compassionate, speaks so that I can understand what he's doing and why. During the procedure he'd pause to check in and make sure I was doing fine. I respect, trust and I am grateful for him.
I was impressed by the compassionate, caring and thoughtful care I was given. Dr Zhou and his team made me feel confident that they would do all they can to help figure out what is going on. Very through exams and he was very open to discuss and listen to me and my husband!
Dr. Zhou is honest and forthcoming with my diagnosis, treatment, and pace in which I should be stable and 98% symptom free. He has me on the right road as I'm not nearly as broken out as I was when I first started seeing Dr. Zhou.
The doctor listens to the patient, acknowledges the problem spots, even gives spot analysis of the what are these things on my hands type of problems. Does not hesitate to suggest quick solutions, or explain what the different medications are to address different psoriasis regions. i.e. why there might be one drug but two different types of applications.
He's very nice, feels non-judgmental, and took the time to listen to me and explain fully what he was going to proscribe, how I should use it, and how it would help me. I didn't feel like he was rushing to get me out the door, but instead, was willing to take as much time as was needed.
It's convenient and people are nice, but the two times I've been there, I've spent significant time in the waiting room. During this visit, I waited about 40 minutes after my appointment time before being taken back to a room.
I would recommend Dr. Zhou. He is friendly and kind. Very respectful and knowledgeable. When registering I was told the wait expected - very helpful. Lotsa people I waiting room and staff was helpful in finding me a social distancing place to wait.
Xialong Zhou and Jane were great! They really took their time with me, which I appreciated. The front desk was very rude! Every question I had felt like they were annoyed that I asked. For being a first time patient I had simple questions that regular patients do not have. When asked I received short, not clear answers. Simple questions like parking validation, navigating, future appointment times and days, and faxing health history.
I really liked my doctor. however NO ONE told me on the phone that the doctor is only supposed to look at one problem at a time (which is absolutely RIDICULOUS to me) when people wait sometimes 3 months for an appointment. luckily the nurse was kind enough to ask the doctor to make an exception for me, otherwise this would be a much lower score. I think if you go to the doctor they need to address your issues. I think this policy needs to change.
Dr Zhou was very kind. I would have preferred a bit more thoroughness in him explaining the inability to provide a specific diagnosis for my issue. It is a completely new issue for me so I want even sure what questions to ask. Overall I will definitely return for follow up appointments.
The doctor and the nurse were both very generous with their time, extremely caring and thorough in their treatment and very clear in explaining the treatment throughout the process as well as aftercare instructions at the end of the visit.
This was my first visit. Dr. Zhou listened to all of my concerns, he didn't rush the appointment, and I felt like an individual person, not a number. His demeanor and wisdom along with having a good rapport, made me quickly develop trust and confidence that he would be able to determine and solve my skin issue.
focused and knowledgable dr and staff. friendly and responsive to my needs and questions. safe and clean environment. ..dr explained 3D video surveillance equipment is planned for to monitor patient skin/moles more closely. this is a significant item that will differentiate NW from other dr. offices as it is so effective in the use of ongoing monitoring for melanoma survelliance. the machine is expected to be installed later this year. i hope cutbacks or spending reductions do not negatively influence the time schedule.
The medical complex is a hassle to deal with. I would prefer a smaller venue where a more personal approach could be cultivated. Parking is dreadfully tight, and the facilities are packed with all sorts of people, patients, medical staff and doctors, all milling about. Everyone tries to be accommodative, but the place is daunting. Of course, Northwestern Medical is an option, but personally I would prefer something else...Dr. Zhou is thorough and professional and so there is some degree of comfort in knowing that I am his patient. However his \bedside manor\" is somewhat stiff
Dr Zhou always has a bright smile and friendly disposition. We often go off subject for a few minutes and have a laugh or two. I also feel that Dr Zhou is very attentive to the education of the individual working with him.
Good check in experience, on time, great care in FBD conference and extremely quick feedback to a path result, the following day. Consistent with my other experiences for many years at location and excellence of MDs there.