At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
This was my first time meeting Dr. Roque. I was formerly a patient of Dr Lurain, who retired. Dr. Roque was kind and thorough. He even went out of his way to meet me before I undressed. I thought this showed care and respect. Kudos to his attending who was kind, charismatic and explained everything.
Dr. Roque and his team are very kind and caring. And they take their time to explain everything. Also, the medical assistant Dawn was very kind and the person that checked me in. Sorry, can't remember her name.
Dr. Roque took the time and also involved his team while explaining reasoning what to expect and outcomes side affects. I never felt rushed. While on my way to surgery he made sure that I was relaxed and described what I should expect. I felt completely comfortable in his care. His surgery also team was also great. One women actually sat next to me while I was out under just to reassure me I will be ok as the team prepared for surgery.
The staff is wonderful. Nancy Anderson is so professional and at the same time very Knowledgeable, kind and understanding. She makes your visit very comfortable! Dr. Roque was very, very pleasant and professional. He asked questions and was extremely interested in understanding my problems.
Dr. Roque is a champion in his field! Makes you feel like a family member, is an amazing human bean other than being a doctor. He has a combination of qualities and professionalism that are unmatched. Congratulations to the person that hired him, thanks to him we get unmatched healthcare. A great amongst the greatest.
Dr. Roque was very professional. He answered all my important questions and took time to explain my options in depth. He made me feel good about my decision to get a second opinion. He is what I call a "human doctor", one of the best.