We have visitor policies in place to help keep our patients, staff and communities safe. We make changes to our policies based on several factors. Please check the visitor policy for your location before your visit.

If you are sick, you should not visit a Northwestern Medicine facility unless you are seeking care.

You can register for an appointment using eCheck-In through MyNM. Before your appointment, use eCheck-In to:

• Review and update your personal information
• Review and update your medical and insurance information
• Pay your co-pay
• Fill out paperwork your care team needs

If you have a scheduled visit and a MyNM account, we will contact you when it is time to complete the eCheck-In process. If you have questions, please see these tip sheets in English and Spanish.

Masks are welcome at Northwestern Medicine. We offer masks at all entrances. You can also ask a staff member for a mask.

You may need to wear a mask in some areas.

• The care team may ask you to wear a mask. 
• Some areas have signs that say you must wear a mask.

Patients must wear a mask if they have:

• Cough
• Runny or stuffy nose
• Sneezing
• Sore throat
• Fever
• Rash

If you are in an area where a mask is required, you must wear a medical mask. You may not wear a cloth mask or a mask with an exhalation valve unless you put a medical mask over it.

Keeping hands and surfaces clean helps reduce the chance of spreading germs.

Our Environmental Services teams focus on detailed cleaning in our hospitals and physician offices. They carefully clean surfaces that people touch often, such as doors and countertops.

We offer hand sanitizer stations for your use throughout our facilities.