Patient Safety During COVID-19

To register for an upcoming medical appointment, Northwestern Medicine now offers eCheck-In through the MyNM® app or the MyNM Patient Portal. eCheck-In allows you to review and update your personal demographics and your medical and insurance information prior to your appointment. You can also pay your co-pay and complete any necessary clinical questionnaires in a contactless manner.

If you have a scheduled visit and a MyNM Patient Portal Account, you will receive a notification via your preferred contact method to complete the eCheck-In process. If you have any questions about the process, please use this guide.

Your physician or healthcare provider’s office may choose to text message you with specific instructions related to your arrival or pick-up. This could include messages about when you can proceed into the building, as well as messages to a companion to indicate you are ready to be picked up. Your provider’s office will contact you with any specific arrival and pick-up instructions they would like you to follow.

As patients return to Northwestern Medicine for important medical appointments and procedures, we have updated visitor restrictions in all of our inpatient and outpatient care sites. We understand that you may feel uncertain about not having a companion with you for a medical visit. The following tips may help ease your concerns.

• Let your caregiver know if you are feeling uneasy or stressed. This is a common response to any medical appointment, and discussing these emotions can be helpful.
  
  
• Familiarize yourself with your destination before arriving at the Northwestern Medicine building. Campus maps are available on nm.org by searching for the name of the location. You can also call ahead for specific directions. Once on-site, Northwestern Medicine employees will gladly provide assistance in locating a particular building or office.
  
  
• Make sure your phone is fully charged and bring a charger along if you anticipate spending several hours in our facility.
  
  
• Bring a list of questions for your provider. If you have a companion who typically joins you for your appointments, you can work together to make this list before you leave home.
  
  
• If you have a companion that typically joins you during your medical visits and you would like them to participate remotely via telephone, please discuss that with your provider.
  
  
• Be prepared to take notes during your appointment and remember to read any notes you receive at discharge. These notes may contain detailed information about treatment recommendations and future appointments.
  
  
• If you are expecting to have a longer procedure or infusion, consider downloading music, a television show, a podcast or game apps, or bring a magazine/book or other distraction to pass the time.
  
  
• If you will need an interpreter during your appointment or procedure, notify your provider’s office ahead of time.
  
  
• After your appointment, use the hand sanitizer available on-site. When you get home, wash your hands. Wipe down your phone, tablet and/or earpieces.