The Patient Relations team strives to make care better by:

  • Providing respectful and compassionate assistance to resolve patient and family concerns.
  • Collaborating with all parties to meet the needs of patients and staff.
  • Sharing information from patients and families to improve patient experiences.

Our patient representatives are dedicated to ensuring that you are treated with dignity. We also make sure that you play a central role on your care team. You can help us make your healthcare experience better by being an active, involved and informed partner in your own care.

Resources

Contact Patient Relations

Our teams strive to provide excellent care for each patient. If you have concerns about the care you or a loved one is receiving, tell your patient care team or a patient care manager first. If we do not address your concerns to your satisfaction, please contact us.

contact patient relations

Frequently Asked Questions

Get answers to your questions about the type of services our Patient Relations team provides, how to submit compliments and complaints, and more.

view frequently asked questions

Care in a Different Language

You have a right to receive care in a language that you understand. If you need help with translation services, please visit the Interpretation Services page.

learn about interpretation services
Servicios de interpretación

Patient Rights and Responsibilities

Northwestern Medicine patient relations patient bill of rights

Learn more about what rights you have as a patient with Northwestern Medicine.

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Read in Spanish