At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
He is professional, obviously engaged and focused on patient care and I feel confident in his knowledge and skill. He is articulate in explaining anything that needs to be explained and offers information without needing to be asked.
Drs. and staff are quite good. I like Dr. Lu and his resident was also good. Caveat: while I know it is difficult to social distance during a dermatological examination, I was uncomfortable with what I thought was an unnecessary degree of face-to-face closeness during times when we were simply talking to each other. Also, I don't like going to the clinic, which looks a bit shabby and, despite placing of chairs in the waiting area at appropriate distances, the place still feels crowded. Just too many people in too small a space, crowded elevators, etc.
Dr. Lu is always fantastic and thorough. Spencer was the resident and he was fantastic as well! I continue to be impressed with the a standing level of care each and every visit. It's truly a pleasure to be a patient of Dr. Lu's.
Every component of visit was excellent from nursing to the expert and friendly medical attention. I have practiced medicine for more than 45 years at Mayo Clinic and at Lurie Childrens. The care I received was tops.
The doctor conducted a very comprehensive visit and explained my symptoms to me in clear terms I could understand. He also gave a detailed written description of the results of my visit which no other doctor has provided before. Best dermatology experience ever.
Dr. Lu was thorough with his assessment and did not rush the process of looking over my issue and answering my questions. He was assuring with his diagnosis and provided a lot of information so I could understand the cause of the issue and the resulting treatment. Dr. Lu and the supporting nurses were very kind and I appreciate their help!
He listened to all of my concerns and asked me very direct specific questions. I feel he thoroughly understood my concerns and had a very clear plan of what to do. He was efficient but not too quick.he was very knowledgeable and explained things clearly.