At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Northwestern Hospital is a clean and friendly place to visit starting with the people in the lobby directing those of us who are lost, to the receptionists at Otolaryngology. The doctor was thorough and explained everything in terms easy to understand. Further at the lab, the nurse was gentle while drawing blood.
He was pleasant and knowledgeable, although by the time we spoke my sense was he was behind schedule and rather having a more detailed conversation with me informed me everything seemed pretty good so he and I could get on with the rest of our days.
I arrived for my 11:15 AM appt. shortly after 11 AM. I didn't see Dr. Tam until about 12:15 and we spoke for all of 5 minutes tops. After waiting that long, I was just ready to leave and didn't ask questions I had or convey my disappointment with the results of the procedure. I appreciate the importance of taking sufficient time with each patient, but this delay undermined the quality of care and found the appointment to be a waste of time and resources.
Dr. Tan is very good at putting you at ease. He explains what will happen during procedures, and never makes you feel rushed. I also appreciated the pre- and post-operation check-in messages sent via the Get Well Loop tool. It was a simple but effective way to send important instructions and reminders, as well as to stay in touch during the recovery process.
The whole experience was great. All of the staff were friendly and professional. Bruce was very informative and helpful. They had implemented and followed great preventive measures to mitigate spread of COVID-19. Just a few of the reasons that make this an attractive option for Otolaryngology consultation
Dr. Tan was very good. He was patient with all my questions and was very good at explaining my condition and also covered several options that we have to treat me. I felt really comfortable with him. Not rushed at all and didn't feel like I was just another patient. I would highly recommend him.
Dr. Tan is incredible. He is so smart but is able to speak to his patients c in an understandable way. He's very caring without being alarming. I also appreciate the fact that he responds promptly to an email message His nurse Julia is just as kind and competent. I can't say enough good things about them.
Northwestern's staff is professional, expedient, thoughtful/caring and the best at what they do. Dr. Tan is fantastic. He's kind, very professional, thorough and incredibly knowledgeable. I won't go anywhere else! Norhwestern's the best, in my opinion!
Dr. Tan was so professional and knowledgeable. He really made he feel at ease and without rushing at all explained normal vs abnormal looking nasal passageways. He answered all of my questions and addressed all my concerns plus gave me a few different treatment options.
Dr Tan has time for his patients. I read very positive reviews about him, the rationale for which I chose to see him. And he's lived up to that reputation and beyond. As far as I'm concerned. He is very tolerant and explains things very well to the level of the patient's comprehension. .I'm glad he's my ENT specialist.
Dr. Tan took the time to answer all of my questions and fully explain to me what would be best moving forward. He did not rush me through the appointment or in making a decision for a procedure. It was overall a great appointment!
Dr. Tan takes the time to explain in detail and truly thinks outside the box to determine the problem going on!.I felt so much better heating the things he told me, and really understood his reasonings! .I have seen so many doctors regarding various issues that have been going on for years, and I am sooooo thankful to have found Dr. Tan!.