At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Basti's advice regarding replacement lens selections for each eye was accurate and thoughtful, and combined with his caring demeanor and attitude gave me complete confidence in the procedures and with my care generally. I cannot praise Dr. Basti highly enough - he and his care are simply outstanding in every way.
*Dr. Basti's demeanor is extremely professional. He always thorough explains his procedures as well as my recovery (when necessary) I have been wearing collective lenses since I was 9 yrs. old - thanks to *Dr. Basti's abilities I have 20/20 vision. Forever grateful -
Dr Surendra Basti was very knowledgeabel and a highly skilled surgeon. He was exceptionally good. He explained and answered all questions. This was a more complex surgery as he had to remove the lens that was not inserted correctly and insert a new lens. He did it very skilfully and there was no pain or irritation. Absolutely well done job!
Again, I was so appreciative of the doctor for being able to squeeze me in after I had been misdiagnosed and was in an incredible amount of pain. He was able to correctly diagnose the issue, give me medication to help on the spot, and prescribe a medicine that was able to help. He also was able to have me follow up with a specialist to make sure I got the best treatment for my condition. I honestly don't think I would have made it through the day without being able to get this properly diagnosed and treated. I am so thankful!
Dr Basti and his team were really incredible. He spent a great deal of time with me. Not only did he answer any questions and explain everything he was doing---he treated me like a human, with empathy. I know that sounds like a low bar, but when it comes to eye care, in my experience, it's more rare than you'd hope! I can't say enough good things about your office. Thank you.
This was my first experience with Dr. Basti so there has not been time to develop a relationship. I have the sense that in the universe of patients Dr. Basti treats, my probelm was relatively staightforward. Dr. Basti did take the time to answer my quesgtions and address my anxieties.