At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Yoo actually talks to his patients, treating each as an individual. He is also wonderful to his staff, who obviously enjoy working with him. But more importantly, I have had multiple surgeries without complications. He discusses what he is going to do with me and the healing process. Six surgeries on my face have left almost no visible scars.
Although it is disappointing to have to have any sort of surgery, Dr. Yoo and his team was always straightforward and informed me of all that they were doing and what the process would be like even after the surgery and through the healing process. It could have been a scary experience except for the knowledge that everything I was experiencing was discuss with me beforehand.
Dr Yoo was kind & very much engaged before & during the surgery. We had a very friendly exchange but I needed a follow-up conversation explaining what happened during the surgery & why there was a deviation from the original plan.
I would recommend him highly, save for those patients who wish to have more time with the physician. He rushes in an out quickly, leaving his nursing staff to answer all questions. I really wish I coul have had a better conversation about my eventual procedure outcome.
Dr Yoo took the time to ensure heÃ¢â‚¬â„¢d completely gotten the tumor which took more time than either of us expected. He gave me clear feedback after each round of MOHS. He also did an admirable job of distracting me with conversation.