At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Gong's engagement with me over my issues is exemplary. She takes time when she needs to, explains everything very well, and addresses my concerns. This time, she told me about a new treatment that's available, but said she thought we should stay with what has been working. I appreciated that, and I have come to trust her judgment.
Dr. Gong spent a significant amount of time listening to me and asking follow-up questions. She took note of all my symptoms and gave feedback as to possible diagnoses / things to rule out rather than just jumping straight to a single conclusion. I felt very informed leaving her office, as well as hopeful that we would figure out what was wrong with me together. She also gave excellent tips on some lifestyle changes that I could start making to help me feel better as well. I felt heard, helped and hopeful when I left her office--something that doesn't always happen when seeing a new doctor. Thanks Dr. Gong!
Dr. Gong is one of the best doctors I have ever had. She listens to all of my concerns, answers my questions in a detailed and appropriate manner, and tries to help me through my problems with diabetes. She is nonjudgmental and has great bedside manner.