At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr Gates was excellent. Even though it was a phone /video visit Dr. Gates was very engaged. She was personal, inquisitive and attentive. She looked beyond pulmonary issues and asked about others areas. Ie. cardio and recommended furthers follow up with my cardiologist and allergist for additional testing. .Much appreciated ! .I was very impressed with her reviewing my history in detailed while we speaking to clarify some past medical challenges.
She's smart and professional; her ability to ensure that have a full picture of a treatment plan helps with my decision making. The doctor patient relationship is not one sided; she listen to my concerns and makes adjustments accordingly when possible.
Dr Gates was very attentive to this patient's description of the issues, patient in explaining/discussing details while communicating, subliminally, expert knowledge. Along with Barry Levine, who unfortunately decided to retire, Dr. Gates is the best experience I've had with any doctor I visited with at NM in the last forty plus years.