Wheelchairs are available at the main entry areas of the hospital campus. If you will need assistance, such as sighted guide or wheelchair assist, please contact Volunteer Services at least 48 hours in advance of your request. In addition, if you requested assistance and no longer need help, please notify Volunteer Services at least 24 hours ahead of your planned appointment time.
Hours: Monday-Friday 8am-3pm
A Service Animal is welcome in most areas of the hospital that are open to the public, such as the gift shop or an exam room.
A Service Animal is any dog, or in some circumstances a miniature horse, that is trained to help a person with a disability. A Service Animal is not allowed in sterile areas, such as an operating room, or areas where infections need to be especially avoided, such as a stem cell transplant unit.
If you have any questions, please ask Patient Relations:
Language interpreters: Patient representatives can help with interpreters and special two-way language line telephones if you need language assistance to communicate effectively with your caregiver.
Resources for the hearing impaired: If you or a loved one has a hearing impairment, patient representatives can also provide a telecommunications device for the deaf (TTD). This confidential service is provided free of charge.
To reach the Patient Representatives desk, dial 6.3112 for assistance from your room. When dialing from outside of the hospital, please call 312.926.3112.
Private, accessible bathrooms are located on the main floor of Galter Pavilion (675 North St. Clair Street). All main floor hospital bathrooms are accessible.