Website Privacy Policy

Website Privacy Policy

Northwestern Memorial HealthCare is committed to protecting the privacy of all visitors to our web site, www.nm.org, (the “Web Site”). As used here, "NMHC" means Northwestern Memorial HealthCare and, where appropriate, its corporate affiliates, including Northwestern Memorial Hospital, Northwestern Medicine Lake Forest Hospital, Northwestern Medical Faculty Foundation (d/b/a Northwestern Medical Group), Northwestern Memorial Foundation, Northwestern Medicine Central DuPage Hospital, Northwestern Medicine Delnor Hospital, Central DuPage Physician Group d/b/a Northwestern Medicine Regional Medical Group, Northwestern Medicine Kishwaukee Hospital, Northwestern Medicine Valley West Hospital, Marianjoy Rehabilitation Hospital, and Rehabilitation Medicine Clinic, Inc. d/b/a Marianjoy Medical Group. This Website Privacy Policy discloses how we gather and use the information supplied by you and relating to your use of this website. Unless otherwise noted, this Privacy Policy also applies to the linked sites of the NMHC corporate affiliates listed above.

By using this website, you consent to our collection, use and disclosure of your information as described below. NMHC reserves the right to change this policy from time to time without notice, so please check back periodically. If you use this website after we post changes to this Privacy Policy, you accept and agree to be bound by the changed policy.

What information does Northwestern Memorial HealthCare collect from you?

Our system routinely collects information about the origin and site navigation of this website's visitors. That information includes technical information such as your processor type, processor speed, operating system type, browser type, audio devices, modem devices, video cards, page views and Internet protocol address. The information is used to help us continually modify this website based on use patterns and is not linked to any personal identifying information.

We only collect personal identifying information on this website by expressly requesting it from you. We also collect the information you voluntarily provide to us in response to quizzes, assessments, surveys, questionnaires and the like regarding your use of this Web Site. The personal information that you submit, such as on an appointment request form, is shared only with appropriate staff who will be handling or responding to your question or request.

How does Northwestern Memorial HealthCare collect your technical information?

Cookies are small data text files that are sent from a server computer to your computer during a browsing session. The cookies are typically stored on your computer's hard drive and are used by web sites to simulate a continuous connection to that site. In order to make this website more responsive to your needs, NMHC uses cookies to assign your Internet browser a unique random number, a sort of anonymous user ID that is stored in a file on your computer. This unique identification number automatically identifies your browser to our computers whenever you interact on this website.

NMHC uses cookies to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website. We may also use cookies to personalize your web experience. The cookies collect information in an anonymous form.

Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. If you disable cookies, your ability to use some features of the website may be limited.

To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org*.

How is your information used?

NMHC uses the information it collects from you, including any personally identifiable information you supply in response to a quiz, assessment, survey, or questionnaire (collectively, a “quiz”), only (i) to administer the quiz and provide your results; (ii) if you elect to receive information (including follow up information about health related programs, items, and services offered by or through NMHC and its affiliates, to provide you with such information; (iii) to improve this website and the services provided herein; and (iv) to create nonpersonal, summary or aggregate data, for business analysis, market analysis, communications management, research, planning and other lawful purposes. NMHC may share personally-identifiable information supplied by you (including your quiz results) on a confidential basis in order to carry out the purposes specified above with its corporate affiliates and its and their employees, contractors and agents. We may also disclose this information when legally compelled to do so.

Personal information is only collected when a request for service has been issued. Users have the option of asking that personal information be removed from the website once the service has been completed and may end any subscription or request for information by submitting a cancellation request email to Internet Strategies at webmaster@nm.org.

Information about website use patterns will be utilized by NMHC to modify and enhance the website. Identifying individual information, such as name, email and address, will be used only at your request. Except as otherwise stated, NMHC may use your information to improve the content of the website, to customize the site to your preferences and to communicate information to you for our marketing and research purposes.

Children’s Privacy

This website is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person known by NMHC to be a child under the age of 13. NMHC will not knowingly disclose contact information relating to children under age 13 to any third party in any form which can be traced back to an individual child, without parental consent.

How does Northwestern Memorial HealthCare protect your personal information?

This website offers opportunities to communicate with NMHC through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages with NMHC. NMHC and its corporate affiliates are not responsible for privacy of e-mail messages except those stored in our system.

NMHC would never ask for personal information such as social security numbers or bank account information through email communications.

To further protect your privacy, you may choose to:

  • Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from NMHC. Note: If at any time you would like to unsubscribe from receiving future emails, an unsubscribe link is included at the bottom of each email
  • Update and correct your personal information
  • To do any of these, contact NMHC via email to webmaster@nm.org

Third party websites

NMHC may reference or provide links to third party websites. We are not responsible for the third party websites, and you should review the privacy policies posted on those sites. Please be aware that NMHC does not control, nor are we responsible for, the privacy policies or information practices of third parties or their websites.

Acceptance of these terms

This Website Privacy Policy is incorporated into and subject to the terms of the NMHC Website Terms of Use. Each time that you use this website, you signify that you have read, understood and agree to be bound by the Terms of Use, which incorporates this Website Privacy Policy. If you do not agree to the terms of this Website Privacy Policy, please do not use this website. Your continued use of this website in light of changes to this Website Privacy Policy will signify your acceptance of the changes. Please review the Terms of Use and, if you do not agree to them, please do not use this website.

Social Media Policy

The following Social Media Policy is subject to change without notice and govern your use of any social media community operated by NMHC.

NMHC welcomes your participation in open discussion, post about your experiences, ask questions and inquire about NMHC through our public social media communities (Facebook, Twitter, YouTube, LinkedIn, Blog). We reserve the right to monitor our social media communities to ensure all published content is appropriate.

Please note that any information available through our social media communities should not be considered medical advice and does not replace a direct consultation with a health care professional.

Please recognize that anything posted online is available to the public. Please use caution when posting medical information on any of the NMHC’S social media communities and never disclose personal identifiable information (including but not limited to: your location, medical record number, financial information, other private information).

Please remember that you are responsible for the content you publish and all activity that occurs under your social media account. You agree to the following while using or engaging with NMHC’s social media communities.

  • You agree to not misrepresent yourself or take on the identity of someone else.
  • You agree to not use any of the NMHC social communities for personal attacks, defamation, harassment, spam, offensive content, aggressive behavior, or illegal activities.
  • You agree not to publish content that is illegal, obscene, defamatory, threatening, unlawful, disruptive, profane, harassing or abusive.

NMHC reserves all rights to review, edit and/or delete any of your published content in its sole discretion. In addition, NMHC reserves the right to monitor, prohibit, restrict, block, suspend, terminate, delete or discontinue your access to any social community at any time, without notice in its sole discretion.

By publishing content to the social communities owned by NMHC, you grant NMHC with a non-exclusive, royalty-free, and worldwide license to reproduce, distribute, edit, reformat, publish or display the content for our purpose. Other social media participants may use your published content, and such use is beyond the control of NMHC.

Opinions and views expressed by individuals as published content on the NMHC social media communities are not necessarily those of NMHC, its employees, staff or board members.

Please note if you are a NMHC employee you must adhere to the NMHC Social Media Policy available internally.

This policy may be updated at any time without notice so please check back periodically. If you participate in the social media communities owned by NMHC after changes to the above Social Media Policy are posed, you accept and agree to be bound by the changed policy.

Legal Information
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By clicking on these websites, you are leaving the Northwestern Medicine website. These websites are independent resources. Northwestern Medicine does not operate or control the content of these websites. By visiting these websites, you agree to this third party’s terms of use for their website.