Access to Care

Soldier in a wheelchair


We deliver world-class, culturally competent care regardless of ability to pay, race, age, gender, sexuality or any other social factor, in the communities where our patients live and work.

Our Progress

$90.8 million
in charity care in fiscal year 2021

Prioritizing Care

  • No. 1 provider of charity care among academic medical centers in Illinois*
    *Northwestern Memorial Hospital, 2022


patients served by Federally Qualified Health Center (FQHC) and Free Health Clinic Partners in FY22

Championing Equity

  • 2,500 Ophthalmology appointments at Near North Health Services
  • 1,400+ patients received care at new Denny Community Health Center
120,000-square-foot facility in Bronzeville
  • Outpatient Center will serve more than 50,000 patients and family members from Bronzeville and nearby communities every year
  • Primary, specialty and immediate care

Community Organizations We Work With

Elderwerks helps find assisted living or any type of senior housing or elder care solutions. They support the transition from one home to another, or help find the services one might need to remain in their home.

With financial assistance from Northwestern Medicine, Elderwerks offered the Elderwerks Aging Better Senior Expo, a virtual event offered at no cost for seniors and their families to learn how to plan for their futures regarding health, finance, care, benefits and living.

Erie Family Health Center (Erie) was founded in 1957 as a project of volunteer physicians from Northwestern Memorial and Erie Neighborhood House. Erie provides a variety of primary care, case management and dental services to over 37,500 low-income, underinsured and uninsured patients per year.

Erie’s eleven community-based health centers are portals to culturally sensitive, high quality healthcare—regardless of a patient’s ability to pay.

Based in Crystal Lake, Illinois, The Family Health Partnership Clinic works to better the health of McHenry County communities. With compassion and respect, the organization improves access to care by providing a broad spectrum of services to residents who experience barriers to health and wellness.

Support from Northwestern Medicine has helped cover general operating expenses for the clinic.

Mental Health Board building photo

With support from Northwestern Medicine and others, the McHenry County Mental Health Board provides leadership to ensure the prevention and treatment of mental illness, developmental disabilities and substance abuse by identifying, planning, coordinating, fostering development, and contracting for quality services for all citizens of McHenry County.

Financial support from Northwestern Medicine has been used to offer a full-day instructional conference at no cost for professionals and the community to discuss concerns, successes and challenges, and share tools and best practices with all who attend.

Near North Health Service Corporation (Near North), our community health partner for more than 40 years, provides comprehensive primary care, social services and dental services to primarily low-income uninsured or underinsured residents who live in some of the city’s most medically underserved communities.

To address increasing community needs, Near North expanded to provide clinical and social services through eight health centers, making it one of the largest providers of community-based primary care in Chicago. In fiscal year 2013, Near North served 46,130 patients through more than 102,018 visits.