At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Kay is very compassionate. He was engaged with me consistently during the visit. He really listens and adressed my concerns. He makes you feel like you are his only patient for the day and there is no rush to get you out of the office. He was an excellent physician to have facing and completing the surgery.
A week after the visit, I had the he hearing test; which the technician said was normal. However, I was surprised when Dr. Kay himself has called me by, and explained the details. As per my experience with other doctors, I was not expecting the call, and would have called by myself. I gave him an A+ for his patient friendly action; I hope the management will also acknowledge it.
Dr. Kay explained things thoroughly. He had taken the time to review my records. We had a discussion about treatment options, rather than him just telling me the plan, as so many Doctors often do. I left feeling confident in his ability to perform the surgery, and of his concern for my well being.
My son was excited to go to the doctor as his favorite show is Doc McStuffins. I was so impressed with *Dr. Kay. He talked to my son and answered his question and didn't just talk to me about him. Even though he is 4 he was involved in the visit. Best experience at the doctors ever!
Dr. Kay went beyond what I thought was going to occur. He actually used a scope down both nostrils of my nose to check for any polyps or possible cancer. I thought that was a thorough examination that weeded out any potential problems I might of had.
Dr. Kay prevented me from having to get a biopsy, which i was dreading because he re-did the ultrasound with me right in the office which allowed him to rule out cancer with a high degree of certainty. I was so happy with how he did the ultrasound right there and helped me understand everything. I am sure he is one of the best thyroid specialists in the country and I am very grateful I was able to find him.
Dr Kay communication skills are excellent. I appreciate that he too the time to explain, in detail, thyroid disease. From Hypothyroidism/ Hashimoto disease - the definitions as well as symptoms. And he googled pictures to compare a normal' thyroid & what my thyroid looks like.
This was my first visit with Dr. Seth Kay and I just can't say enough good things about him. I went to see him because of nodules on my thyroid. He explained everything about them, did an ultrasound, showed me what it all meant, explained what he thought needed to be done, and gave me options. Together we decided on a biopsy. Again, he explained the entire procedure, and although I very pretty nervous, he made sure I was totally comfortable every step of the way, and it was pretty much painless. Dr. Seth told me he'd call me with the results in a couple of days, but he called the next morning and said everything was fine. I would totally recommend Dr. Seth Kay, he is the best.
Dr. Seth Kay is an excellent & empathetic physician. Much appreciate him & his clinical advice. As a head and neck cancer patient, he provides me with peace of mind with his clinical assessments & empathetic style. Thanks, Dr. Kay!
Dr. Kay was very knowledgeable about my situation, and treatment procedures. he was attentive and listened to everything i had to say with concern and answers to all my questions and concerns. he's an excellent doctor
*Dr. Kay is very talented. He did two biopsies that, after surgery, were confirmed accurate. He is great at explaining complex things in an easy to understand way. Northwestern Medicine is lucky to have him.
Dr. Kay, my husband and I had a dialog determining the status of my condition and what we wanted to do next which was to increase the medicine. My husband and I were very comfortable talking frankly to Dr. Kay.
Excellent. I was nervous and concerned about thyroid biopsy, *Dr. Kay was outstanding with explanations, care, and procedure, he was so kind to call me promptly with biopsy results. Truly a 5 STAR provider.
I have been seeing a different ENT for a couple of years and felt like they did not understand my situation. Dr. Kay took time to listen to me and my concerns. He was through in his exam and gave my explanations on why I may be having sinus issues. For the first time in years I feel like someone actually listened to me and I am on my way to getting relief for my sinus problems.
Dr. Kay made me very comfortable and made sure I understood his recommendations. After seeing him for my second opinion, I made the decision to allow him to perform my surgery because he performed tests the other doctor did not & made me feel like I was making a much better informed decision.
Bring my first time seeing Dr. Seth Kay, I am pleased. I take choosing the right doctor and ty their reviews and experience seriously as I'm sure most people would. Dr. Kay was nice, cool and informative.
Dr Kay called me personally with my results, called another Dr to get me seen in a timely manner for follow-up and further treatment. He went out of his way for me - thank you, Dr Kay, I truly appreciate it.
Dr. Kay was really great. He was caring and detailed in language I could understand my diagnosis. I was very impressed with his manner...made you feel comfortable and not anxious at all. I would definitely recommend him to others.
I still plan to write a letter to Dr. Kay thanking him for the phenomenal care he provided me at a time when I was miserable and anxious. I believe he went above and beyond to listen to me, to calm and ease my fears, and to reassure me. I don't believe that I have ever received the care and genuine concern from a physician that Dr. Kay provided.
Dr. Kay has been nothing but very thorough, thoughtful, and professional. I truly appreciated the detail he went into while explaining my condition and options, and his genuine concern for my health helped put me at ease.