Charlotte Shum, MD

4.8

844 ratings Read Reviews

Northwestern Medical Group

Primary Specialty

Hand Surgery

Secondary Specialty

Orthopaedic Surgery

Is your insurance accepted? Select plan

Schedule Appointment

Reasons to Schedule a Visit

This medical professional may be a good choice for you if you are looking for care for any of the following:

Bite
Cut/laceration/tendon laceration/puncture wound/amputation
Cyst
Elbow pain
Finger dislocation
Hand cut, laceration (deep cut), tendon laceration, puncture wound, amputation

Infection/abscess
Pain
Pain/other
Surgical consult
Suspected or known fracture or broken bone(s)
Trigger finger

View More reasons to Schedule a Visit

Education

Medical Education:: MD, Columbia University Vagelos College of Physicians and Surgeons - 1996
Internship:: New York Presbyterian Hospital (Columbia Campus) - 1997
Residency:: New York Presbyterian Hospital (Columbia Campus) - 2001
Fellowships:: Hospital for Special Surgery/Cornell Medical Center - 2002

Board Certifications

American Board of Orthopaedic Surgery - Orthopaedic Surgery (Certified)
American Board of Orthopaedic Surgery/Surgery of the Hand - Surgery of the Hand (Certified)

Faculty Profile

Associate Professor, Feinberg School of Medicine

View Faculty Profile

Practice Groups and Affiliations

Medical Group:: Northwestern Medical Group
Alignment Category:: Northwestern Medicine Physician Network
On Medical Staff At:: Catherine Gratz Griffin Lake Forest Hospital

Grayslake Ambulatory Surgery Center

Northwestern Memorial Hospital

Ratings and Reviews

At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.

Read Ratings FAQs

Overall Rating

4.8

4.8

844 Ratings

Reviews from Patients

86 Reviews

Reviews from Patients

86 Reviews

February 25, 2026

5.0

I have zero complaints

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 20, 2026

5.0

I highly recommend doctor shum.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 18, 2026

5.0

Great doctor, very thorough, easy to understand

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 15, 2026

5.0

Very thorough exam and ensured i understood the care plan for my broken wrist

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 11, 2026

5.0

She was knowledgeable, took her time and explained everything very well.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 11, 2026

5.0

She is appropriately conservative in her approach. I appreciate her approach. She is an amazing communicator.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 11, 2026

5.0

Exceptional doctor.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 04, 2026

5.0

Kind, patient, clear explanations and instructions

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

February 02, 2026

5.0

Dr. Shum listened carefully and did a thorough exam.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 30, 2026

5.0

Dr Shum took the time to explain my situation and implement appropriate solution.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 27, 2026

5.0

Just so caring and helpful thank you so much

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 25, 2026

5.0

Straight to to point.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 22, 2026

5.0

Clear and detailed explanations and kind and patience attitude.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 16, 2026

5.0

She's amazing with the skill , well explain and quickly help to make decisions

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 16, 2026

5.0

Friendly, competent, skilled.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 13, 2026

5.0

Her expertise and ability to relate to her patients.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 12, 2026

5.0

Excellent communicator.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 12, 2026

5.0

Friendly and helpful

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 11, 2026

5.0

She was very thorough and explanatory.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 10, 2026

5.0

She really knows what she is talking about and how to explain it.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 08, 2026

5.0

Dr Shum has answered all of my questions and explained all of my options, to my surgery, in a clearly understood and percise manner. My wrist is healing beautifully and, amazingly, painlessly! I would happily recommend Dr Shum for surgery.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 07, 2026

5.0

Dr. Shum and her team were professional, kind and knowledgeable. I'm glad to have met her!

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

January 06, 2026

5.0

Great care.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 21, 2025

5.0

Compassionate, careful & thorough care

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 17, 2025

5.0

Very efficient and well run from the front desk to occupational therapy. I would recommend the group to anyone because of the high level of care you receive. Thank you!! :)

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 16, 2025

5.0

She is honest and knows what she is doing

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 10, 2025

4.0

I saw her for the first and only once. She seemed to know her speciality, and I felt comfortable under her care. But it was only one visit so can't really say with alot of experience with her. But I would go back to her if need be.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 10, 2025

5.0

She's extremely knowledgeable and makes sure that a clear understanding of treatments and procedures are understood.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 05, 2025

5.0

Very thorough and personable. I will be back to this practice because of her.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 03, 2025

5.0

Dr Shum was focused and thorough, excellent care

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

December 03, 2025

5.0

She is very professional and caring.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 23, 2025

5.0

Dr Shum made sure I understood my options, before deciding to go through with me surgery. She personally molded my interim cast and explained how to care for my wrist while awaiting my surgery date. I felt very confident in the success of my surgery, with Dr Shum!

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 21, 2025

5.0

Very helpful, succinct, nice pt communication, friendly.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 18, 2025

5.0

She really knows what she's doing and can easily explain things.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 12, 2025

5.0

Dr Shum was professional and knowledgeable. I learned to trust her advice.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 08, 2025

5.0

Very profesional

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

November 05, 2025

5.0

She explained everything so I was able to understand and able to make educated decisions about my care.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

October 31, 2025

5.0

A very professional doctor, she is clear in her recommendations.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

October 22, 2025

5.0

Excellent

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

October 15, 2025

5.0

Quickly identified my problem after an examination and x-ray and gave me options for care. I chose a cortisone shot which was given quickly with very little pain. She then pointed out some thumb splint options to further help with pain-free use of my thumb.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

October 13, 2025

4.0

She seems competent.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

October 07, 2025

5.0

Easy to get along with and really knows what she's talking about. Also, she was able to answer all my questions.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 23, 2025

5.0

Very caring and intelligent.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 19, 2025

5.0

Dr. Shum is the best! I felt like she took as much time that was needed to provide my care and explain in detail about my injury and how it would be treated.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 17, 2025

5.0

Patience and great enter action

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 15, 2025

5.0

Dr. Shum treats all with dignity and respect. It is obvious she cares for and about the total person. Her focus is to help the patient be fully successful. Her orthopedic skills are excellent.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 14, 2025

5.0

She clearly explained my injury and what to expect for my upcoming surgery,

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 12, 2025

5.0

Excellent care and Communication.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 11, 2025

5.0

Very nice, professional snd concerned

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 10, 2025

5.0

She explained my injury and examined my wrists carefully to compare my healthy joint with the injured joint. She demonstrated the X-rays and explained how my pain related to the evidence she sees. I felt highly satisfied with her examination.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 09, 2025

5.0

Other than the 45 minute delay in being seen, Dr Shum and her assistant were professional, personable and put me at ease with the decisions we made together.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 07, 2025

5.0

Charlotte was very thorough and up front. I can appreciate that.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 05, 2025

5.0

She was able to diagnose the problem with my hand right away. She was very patient and explained what was wrong and what was necessary to fix it. She answered all my questions and calmed my anxieties.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 04, 2025

5.0

She is good at her job.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

September 02, 2025

5.0

She was very informative with possible options for resolution of my issue. I was very pleased.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 15, 2025

5.0

She was wonderful, attentive, kind, great exam and care plan

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 15, 2025

5.0

Skilled

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 14, 2025

5.0

She really knew how to bring it down to my level. Showed me pictures of exactly what she was talking about.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 11, 2025

5.0

Knowledge and care for patients

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 10, 2025

5.0

took the time to explain

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 07, 2025

5.0

Excellent doctor!

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 05, 2025

5.0

Dr Shum takes the time to go over the last visit and asks questions to determine any changes and the best course of action.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 05, 2025

5.0

She is a wonderful dr. My cut off finger is back on and doing great. She is also very caring and a fantastic surgeon.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 04, 2025

5.0

competence

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 03, 2025

5.0

I have been a patient of Dr shum for some time now and has been overjoyed with the staff and her perfection in the job she does she takes the time and examines me and tells me Her diagnosis ask me questions all the time and ask me about my health and my history and after that she tells me Her diagnosis and the step she's going to take to treat my condition she takes her time and doesn't rush me and doesn't make me feel like I'm not important always makes me feel like I'm the most important patient I never had a bad visit with Dr shum so I hope to always be her patient and hope she never leaves Northwestern medical staff

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

August 03, 2025

5.0

Great doctor who is very professional.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 31, 2025

5.0

Dr Shum is very caring and no doubt knows what she is doing. Larrisa her nurse is also very caring and competent.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 16, 2025

5.0

Honest, calm and she listens.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 15, 2025

5.0

I really like her. She's thoughtful, takes time on exam, explains carefully and made me feel I was a partner in my care.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 08, 2025

5.0

Knowledgeable and kind

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 01, 2025

5.0

Very thorough and caring

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

July 01, 2025

5.0

Professional, respectful, experienced and efficient.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 24, 2025

5.0

She is very smart, kind, and made me feel comfortable at a very stressful time. Did not rush me, respected my time and concerns. Answered all questions.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 21, 2025

5.0

Very informative and kind caring personality

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 20, 2025

5.0

I felt incredibly comfortable with Dr Shum.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 13, 2025

5.0

For the above stated reasons. She is very professional and makes me feel confident that I could not have a finer physician

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 10, 2025

5.0

Exselente

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 08, 2025

5.0

Very quick and thorough with the surgery.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

June 01, 2025

5.0

Knowledgeable and patient.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 31, 2025

5.0

Dr Shum is very easy to understand when it comes to explaining the problem and the fix

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 24, 2025

5.0

Very professional and caring.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 21, 2025

5.0

Very knowledgeable and straightforward.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 21, 2025

5.0

Listens to patients and explains all processes clearly

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 20, 2025

5.0

She was great

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 20, 2025

5.0

She takes her time. She pays attention. She asks good questions.

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

May 06, 2025

5.0

She was great. She really listened to all my questions and answered everything and she was really nice. I trust her

Was this helpful? Yes (0) No (0)

Thanks for your feedback!

Disclosures

Charlotte Shum, MD reported no external professional relationships for calendar year 2024.

External Professional Relationships

Pharmaceutical, device, and biotechnology companies frequently collaborate with basic scientists and physicians within an academic medical center to help advance science and improve patient care. These relationships are important in achieving scientific breakthroughs and in establishing the effectiveness and safety of promising new therapies. In order to assure objectivity in clinical research and patient care, the Northwestern University Feinberg School of Medicine (Feinberg), Northwestern Memorial HealthCare, Children's Hospital of Chicago Medical Center, and the Shirley Ryan AbilityLab have adopted integrity policies that require research and clinical faculty (in full-time, part-time, and unpaid/voluntary categories) to report compensated and uncompensated external industry relationships. Patients are encouraged to discuss these disclosures with their physician as well as to inquire as to how these relationships are overseen by Feinberg. To learn more about our Disclosure and Professional Integrity Policy, and the conflict of interest policies of our joint affiliate survey partners, please go to our Office for Regulatory Affairs Policies page.

View More Disclosures