Charlotte Shum, MD

Charlotte Shum, MD

4.9 
456 ratings  Read Reviews
Northwestern Medicine logoNorthwestern Medical Group

Primary Specialty

Hand Surgery

Secondary Specialty

Insurance

This medical professional accepts the insurance providers listed below. For specific plans, see the full plan list. To be sure this medical professional is covered by your insurance plan, please contact your insurance carrier.

Commercial Payors

Government Payors

Exchange Payors

Education

Medical Education:
MD, Columbia University Vagelos College of Physicians and Surgeons - 1996
Residency:
New York Presbyterian Hospital (Columbia Campus) - 2001
Fellowships:
Hospital for Special Surgery/Cornell Medical Center - 2002

Board Certifications

  • American Board of Orthopaedic Surgery - Orthopaedic Surgery (Certified)
  • American Board of Orthopaedic Surgery - Surgery of the Hand (Certified)

Faculty Profile

Associate Professor, Feinberg School of Medicine

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Practice Groups and Affiliations

Medical Group:
Northwestern Medical Group
Alignment Category:
Northwestern Medicine Physician Network
On Medical Staff At:
Northwestern Lake Forest Hospital
Northwestern Memorial Hospital

Ratings and Reviews

At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.

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Overall Rating

4.9
4.9 

456 Ratings

Reviews from Patients

100 Most Recent Reviews

Reviews from Patients

100 Most Recent Reviews

March 29, 2022

5.0

Professional, courteous, and friendly. Her explanations are clear and concise.

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March 26, 2022

5.0

She is Awesome! She is wonderful! … everything about her is perfect, she was very kind, professional, she spent time for my hand pain and explained in detail, she really did care for me and walked with me to the other room for my hand brace. She was just like myself and reminded myself how I did care for my patients when I was practicing back in the country where I was born and for every each patient I treated with highest care and responsibility! I hope Northwestern hire more doctors like Dr. Shum! GOD BLESS HER??????

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March 25, 2022

5.0

Because they give you the best explanation and attention.

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March 19, 2022

5.0

Dr Shum explains the injury and the plan for therapy and appropriate expectation for time and therapy required for complete recovery.

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March 19, 2022

5.0

She has been very helpful with her professional work.

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March 15, 2022

5.0

Dr. Shum was thorough in her examination and explained my options and considerations for next steps. She was astute in considering / understanding my lifestyle, future well-being, and concerns about proposed solutions.

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March 10, 2022

5.0

She listened and explained her diagnosis throughly.

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March 08, 2022

5.0

Dr Shum is excellent. She’s personable and all business. She puts you at ease and you don’t feel as if you’re just a number. She genuinely cares

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February 28, 2022

5.0

Dr. Shum is clear and concise about how to care for injuries and optimistic about the best outcome for her patient.

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February 24, 2022

5.0

Straightforward person, can be good or bad.

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February 24, 2022

5.0

Very thorough

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February 22, 2022

5.0

Attentive, friendly, precise

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February 19, 2022

5.0

Dr Shum did an excellent job of explaining my surgery in advance and preparing me for the type and length of rehab. The surgery was very successful. Linda Lai OT was exceptional. Very thorough and patient. Her therapy was very, very helpful.

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February 18, 2022

5.0

Because they have the best attitude an make me feel that i have all the atención.

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February 15, 2022

5.0

Great Doctors and staff

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February 11, 2022

5.0

She was very professional and explained condition .

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February 11, 2022

5.0

Pleasant and caring personality. Asks good questions and offers options for treatment.

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February 04, 2022

5.0

Because they have the best care for me I am grateful for the way they treated me.

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February 02, 2022

5.0

She explained very well and spent nice amount of time.

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January 25, 2022

5.0

Knowledgeable and caring attitude toward her patients.

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January 25, 2022

5.0

Dr Shum is an excellent doctor. She is knowledgeable and makes good recommendations regarding the course of care.

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January 25, 2022

5.0

excellent attention to my concerns

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January 24, 2022

5.0

She has patience with patients and explain the case to the patient.

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January 18, 2022

5.0

professionalism

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January 17, 2022

5.0

Excellent Dr. According to my experience.

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January 15, 2022

5.0

She was recommended to me by a friend. She is as outstanding as I had been told.

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January 13, 2022

5.0

Very personable Explained everything

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January 13, 2022

5.0

Smart and friendly

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January 13, 2022

5.0

She explains everything and is actually fun to see.

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January 11, 2022

5.0

She's a busy lady and because she takes time with each patient..

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December 27, 2021

5.0

Dr. Shum is a very competent doctor and takes personal interest in patients.

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December 21, 2021

5.0

She is professional and really wants to help you get the care you need.

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December 21, 2021

5.0

She explained everything clearly and succinctly.

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December 18, 2021

5.0

Dr. Shum was personable and caring. She was incredibly kind, knowledgable, and professional with all the support staff as well.

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December 14, 2021

5.0

She is caring, do very good examination and explane what’s going on.

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December 07, 2021

5.0

Experienced, competent, kind. Explains thoroughly

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December 07, 2021

5.0

Because she is great and cares about you and asks all your questions and she is very good in what she does

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December 04, 2021

5.0

very personable and clear with her explanation of my injury.

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November 18, 2021

5.0

Excellent Doctor

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November 16, 2021

5.0

Again think she is great

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November 16, 2021

5.0

Dr.Shun Took her time and explained everything.

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November 16, 2021

5.0

She is a good doctor.

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November 16, 2021

5.0

Knowledgeable, answers questions clearly, explains things in easy to understand language, caring

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November 15, 2021

5.0

She is easy to talk to. Good at her job.

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November 06, 2021

5.0

I felt that Dr. Shum was thorough in explaining my choices, risks associated with different treatment plans and displayed great confidence in her skills as a surgeon.

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November 05, 2021

5.0

Dr Shum is patient, knowledgeable and friendly. she takes her time to make sure i understand what is currently happening

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November 04, 2021

5.0

Good care. Took the time to explain everything.

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November 02, 2021

5.0

Came highly recommended. Caring and competent. Listens and answers questions fully

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October 30, 2021

5.0

Based on how quickly my body responded to treatment, Dr. Shum’s knowledge and understanding of the human hand is remarkable and I am forever grateful for her care and attention to detail.

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October 28, 2021

5.0

Great listener, supported me emotionally thrust pain, gave clear knowledgeable descriptions and advice. She is a superb doctor

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October 22, 2021

5.0

She listens to my questions and responds so I understand. very friendly

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October 18, 2021

5.0

She seemed very knowledgeable, professional and friendly

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October 15, 2021

5.0

Dr. Shum evaluates everything carefully once twice maybe three times and work is phenomenal.

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October 15, 2021

5.0

Answers questions, very knowledgeable, give reasons for what she does/recommends.

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October 08, 2021

5.0

Very personable and knowledgeable.listened to me addressed my concerns. Gave clear instructions

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October 08, 2021

5.0

Dr is very patient snd clearly explains x-rays and injury

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October 07, 2021

5.0

So thorough & patient, fixed cyst and answered all questions

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October 05, 2021

5.0

Helpful, friendly, and explained everything in way that a slow person like me could understand.

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October 02, 2021

5.0

On each of my visits Dr. Shum has personally taken her time to come in and exam my hand and not taken the word of others ( nurses, physician assistance, interns, or residence) who might not have as much experience. She has correctly diagnosed and treat each condition.

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October 02, 2021

5.0

Excellent care & kind bedside manner Efficient & thorough

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October 01, 2021

5.0

Explained everything

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September 30, 2021

5.0

Dr. Shum provided clear, helpful assessment of the healing process. She also provided finger exercises that are very helpful.

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September 28, 2021

5.0

she took care to make sure i understood all she explained about the injury, options and exercises. very patient, clear explanations

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September 28, 2021

5.0

She’s professional, compassionate, and engaging.

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September 28, 2021

5.0

thorough, honest, pleasant

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September 27, 2021

5.0

Knowledgeable and a doctor I totally trust.

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September 16, 2021

5.0

Easy to talk to. She answers any questions I ask her.

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September 14, 2021

5.0

Kind, understanding and explains everything.

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September 14, 2021

4.0

Felt like I was rushed and she seemed not sensitive to my needs.

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September 07, 2021

5.0

Excellent physician

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September 06, 2021

5.0

Great personality

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September 04, 2021

5.0

Very caring provider

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August 31, 2021

4.0

Charming, explained everything so easy to understand. Great physician

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August 28, 2021

5.0

excellent doctor

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August 24, 2021

5.0

Once again I had complete confidence in her examination and recommendations. The communication was clear and complete.

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August 24, 2021

5.0

In her own way she does take the time and explains everything to you is everything to you that will be done.

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August 23, 2021

5.0

The doctor took her timé examining my hand and explained things clearly and gave me all the possible options for making things better.

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August 23, 2021

5.0

Kind and knowledgeable.

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August 23, 2021

5.0

Excellent professional. Explains things very well. Is very patient focused and her staff follow the leadership tone she sets.

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August 20, 2021

5.0

Very knowledgeable, kind and takes her time with patient explaining findings

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August 17, 2021

5.0

Dr. Shum was very professional. I liked her a lot. Having to wait a hour was my only negative.

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August 10, 2021

5.0

Medical care is excellent

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August 03, 2021

5.0

Shes kind, caring, knowledgeable and very helpful.

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July 29, 2021

5.0

Knowledgeable and friendly

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July 25, 2021

5.0

She is great but runs late.

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July 20, 2021

5.0

Was kind, professional and knowledgeable.

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July 20, 2021

5.0

She seems very thorough

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July 19, 2021

5.0

I believe her to be an excellent surgeon.

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July 17, 2021

5.0

Capable, caring

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July 15, 2021

5.0

She was respectful of my needs snd preferences. She let me avoid surgery for an unstable distal radial break and did an amazing job of casting it to help me be successful in keeping it stable.

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July 13, 2021

5.0

Very good communicator.

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July 13, 2021

5.0

She was very clear and precise in explaining what and why I was having my problem and how and why she was recommending what she thought was the best way to solve my problem.

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July 13, 2021

5.0

She is incredibly thorough explain things for the patient In a matter what you can totally understand what is going on the potential procedures the potential results and the potential downfalls. She is thorough and giving me information so that I as a patient can make the decisions that I think are most suitable for me the injury and my lifestyle and move forward with her and a plan with the schedule to follow up

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July 10, 2021

5.0

Very caring

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July 08, 2021

5.0

The doctor was kind, patient and polite and explained all of my options in detail. I appreciated her pragmatic yet warm approach.

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July 08, 2021

5.0

She is very efficient & inspires confidence for a successful outcome ¦ always kind & attentive”nice bedside manner

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July 06, 2021

5.0

Wait times have been long - she is knowledgeable, kind, and a great doctor.

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July 05, 2021

5.0

Very knowledgeable, helpful and nice

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July 05, 2021

5.0

VERY HAPPY WITH HER. SHE IS VERY COPASSIONATE N CARING N THE BEST

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July 02, 2021

5.0

Dr. Shum was great and techically professional. Excellent at explaining and answering questions by patient concerning hand functionality and possible injuries.

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Disclosures

Charlotte Shum, MD reported no external professional relationships for calendar year 2021.

External Professional Relationships

Pharmaceutical, device, and biotechnology companies frequently collaborate with basic scientists and physicians within an academic medical center to help advance science and improve patient care. These relationships are important in achieving scientific breakthroughs and in establishing the effectiveness and safety of promising new therapies. In order to assure objectivity in clinical research and patient care, the Northwestern University Feinberg School of Medicine (Feinberg), Northwestern Memorial HealthCare, Children's Hospital of Chicago Medical Center, and the Shirley Ryan AbilityLab have adopted integrity policies that require research and clinical faculty (in full-time, part-time, and unpaid/voluntary categories) to report compensated and uncompensated external industry relationships. Patients are encouraged to discuss these disclosures with their physician as well as to inquire as to how these relationships are overseen by Feinberg. To learn more about our Disclosure and Professional Integrity Policy, and the conflict of interest policies of our joint affiliate survey partners, please go to our Office for Regulatory Affairs Policies page.