At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
He was quick, efficient, and very funny. It's extremely difficult yet very important to make your patients laugh, and if ever needing a derma surgery in the future, I know who to turn to. Thank you Dr. Alam!
Dr Alam is one of the most skillful and empathetic doctors at NM.I strongly recommend that NM arrange to convey the message to all of its physicians that empathy and caring are important requisites in the making of an excellent doctor.
Besides the wait - which I tolerated because he has done good work in the past - this time he was in the room for less than a minute and then without comment had his fellow do the procedure. If I wanted some fellow working on me I wouldn't have waited for 90 minutes. Not even checking in on the fellow's work nor how I was doing made it clear he had zero interest in his patient. Which is too bad because the only reason I am willing to sit and wait for him was because he used to have a wonderful bedside manner.
Dr Alam seems very good. Overall, he seems like an experienced and talented doctor for Mohs surgery and generally a good communicator. However, when I had my first round of Mohs there were two fellows with him. I assumed that the fellows would be observing and learning from Dr Alam performing the procedure. There was no discussion/disclosure that they would be involved in performing the procedure and they covered my eyes before beginning the procedure so I could not easily see what each person was doing. During the first round I came to realize that although Dr Alam was talking me through what was happening, it was one of the fellows who was actually cutting into me. I also needed a 2nd round and Dr Alam did not even come into the room for the 2nd round. The fellow who performed the 2nd round did not communicate at all and the procedure seemed significantly rougher and rushed than the 1st round. Unlike when Dr Alam was in the room for the 1st round there was no forewarning of what would happen next (e.g., the cauterizing process). There should be full communication before the procedure begins about what role, if any, is intended for anyone other than Dr Alam with an opportunity for the patient to say yes or no to the proposed role of the fellow, particularly considering this procedure was cutting into two locations on my face. I was very uncomfortable with what was happening during the 2nd round, but I was put in a very difficult position to address it. I still do not know the name of the fellow who actually performed the procedure. I looked in MyChart today and there are no notes or records related to what happened, what was found, what was done during the procedure.
Dr. Alam is very skilled at reviewing skin concerns and analyzing oddities quickly; he also trusts his team to handle certain measures that most teaching doctors don't allow for. This improves the learning of the team and improves the patient's confidence in his skill level.
Dr Alam is probably the most exceptional doctor to care for me. Aside from his skill, which is a given, he takes the time to address all concerns and is prepared to listen to preferences and ideas of his patients. This was illustrated today when I requested that we consider a vaccine that is starting to be used for squamous cell cancer: he immediately undertook to have the vaccine checked for interactions with the many drugs that I am taking. We also set up a plan for dealing with the recurrent incidences of that cancer. He also was amenable to seeking a second pathology opinion on my latest biopsies.