At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Kim cares about her patients. She helped me and my wife start our family. As an openly lesbian woman, I felt safe and respected when talking to Dr. Kim. She answered all of my questions and gave me vital education about growing my family.
Dr Kim was very thorough in honestly answering my questions. She gave helpful information that I wasn't aware of and was very knowledgeable. She was patient and gave me the time I needed. Furthermore her office promptly followed up with more information.
Overall, I feel as though Northwestern has a great process very well ironed out for fertility care. They are prompt with getting you in for appointments and very responsive to inquiries outside of appointments. The biggest complaint I have heard about Northwestern is that they treat you like a number, not a person. Personally, I felt well cared for the entire process.
Dr. Helen Kim was amazing! She was so knowledgeable and so empathetic. She answered all of our questions and helped us figure out a timeline for our next steps, which made the whole process so much easier and less stressful.
Everything was so efficient and easy to do, from the pre paper work for a new patient to logging in for the virtual meeting. The doctor was also so amazing and so helpful. In addition, having a financial advisor call afterwards to go over the finances for our options was absolutely amazing.
I really like her determination. I like her honesty. I like how she works with the other doctors in discussing my case and trying to come up with the best solution. She has also been very hands on. Her team is great also.