At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
All I can say is she meets every criteria I expect in A doctor. Not only does she know what's going on but thinks about how to explain it in a way you feel comfortable and safe before you leave. No limits of time or pushing the boundaries of having the appointment shortened due to heavy volumes of patients. Her kindness and her ability to listen and to communicate back was incredible! I could go on and on just from that meeting but I think this has enough.
Dr Gates listens to her patience and makes them feel heard. She has a wonderful bedside manner and makes the patient feel important and not just a cog in a assembly line that needs to be addressed before moving on. She is quite lovely and I felt she truly listened and then diagnosed rather than making up her mind in the first 2 secs.
Dr. Gates takes the time to listen and talk to her patients to understand them not just as a patient with problems, but as a person. She also make sure that you understands fully the course of action she has suggested.
From my first appointment/visit with Dr. Gates, she was very attentive to the reason of my visit. She allowed my husband to be present to the consultation, and the simple way she expressed her view-point to my needs, I feel I have chosen my new physician well.
Dr. Gates quickly established rapport. She asked good questions. She listened attentively. She verbalized her concerns in a way which gave me comfort and raised my awareness. I am glad I now have her as one of my providers.
Dr Gates was excellent. Even though it was a phone /video visit Dr. Gates was very engaged. She was personal, inquisitive and attentive. She looked beyond pulmonary issues and asked about others areas. Ie. cardio and recommended furthers follow up with my cardiologist and allergist for additional testing. .Much appreciated ! .I was very impressed with her reviewing my history in detailed while we speaking to clarify some past medical challenges.
She's smart and professional; her ability to ensure that have a full picture of a treatment plan helps with my decision making. The doctor patient relationship is not one sided; she listen to my concerns and makes adjustments accordingly when possible.