At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Nayak was very nice. I would score higher but I wasn't thoroughly impressed by the interaction with lab personnel. I don't understand why the individual communicated with me in they manner they did. I communicated my concerns clearly to the individual. We worked through it and everything was fine in the end but I do believe the focus should always be on patient care and patient comfort. If the patient ever communicates discomfort the focus should be on clarifying and resolving. Taking an offensive stance and trying to prove ones experience or history of ratings may not be the best approach to address a patients discomfort. Once again, we communicated through the interaction and everything ended up just fine. I commend the individual for continue to communicate until I felt less discomfort in the interaction. I hope it was just a one-off miscommunication. If not it could be an opportunity for communication and interpersonal dynamics training. Overall the front desk person and MA were 100%.
The check in process was efficient and the staff involved were highly professional. From the pre-appointment call to inform of COVID related procedures to coming in at the office, I knew exactly what to expect and was treated kindly. They also kept to schedule very well, which I very much appreciated! Dr. Nayak is very knowledgeable and personable. I have confidence that the care she provided was of high quality and up to date with all guidelines and standards of care. It was also evident in talking to her that she respects and cares for her patients as people.
This location has been great and accommodating since I first started coming here. My visit today went very well and everyone I came in contact with was very nice. Everything was sanitized, everyone followed the sanitation rules, and I honestly didn't have any worries. Any questions I had for Dr. Nayak, she answered and any requests I had were taken care of.
Location was excellent and Dr. Nayak was very welcoming as well as her staff and everyone I interacted with at the facility. The Doctor was also very thorough in her examination and she made me feel very comfortable.
It was very convenient to park and find this location. Everyone who helped me in the office was extremely nice and helpful. The doctor was wonderful and my partner will be making appointment with her soon.
I was pleased with the addition of an urgent care facility on Delano Court. I was able to get an immediate imaging order taken care of..The care that Dr. Nayak provides is excellent. She is professional, yet compassionate. She listens well. I have confidence in this doctor.
She was amazing. I actually switched over to her as my primary care physician based on my first visit with her today. I had another doctor but she wasn't available but she was not personable and was looking to make a switch, Dr. Nayak was perfect!