Overview

Specialty Pharmacy

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The Northwestern Medicine Specialty Pharmacy offers convenient access to your specialized medications. Our staff of pharmacists and patient care advocates work closely with your medical team to optimize your healthcare. Our pharmacy assists you by offering:

  • Access
  • Expertise
  • Resources
  • Patient Information

Access

We have patient care advocates available to help you every step of the way. Obtaining specialized medications is not always easy. Our pharmacy can coordinate with your private insurance, Medicare or Medicaid to make sure you have access to your medications when you need them.

  • Our pharmacy can deliver medications to you while you are on campus to see your physician or coordinate delivery to your home.
  • Patient care advocates help take care of the complicated billing process for your specialty medications while working closely with your private insurance, Medicare or Medicaid.

Expertise

Many of our pharmacists work directly in Northwestern Medicine specialty clinics, such as those for infectious diseases, transplantation and oncology. Our pharmacists have expertise in these clinical areas, as well as in many other medical specialties.

They are here to counsel you, monitor your medications and help you adhere to your treatment.

  • Our staff is composed of highly trained, experienced, certified, and licensed pharmacists and patient care advocates.
  • One of our pharmacists counsels you in person when you start a new medication and regularly follows up with you via phone to monitor your treatment.
  • We have a vast collection of educational materials to assist you in learning about your medications.
  • Our goal is to help you adhere to your medications so that you can improve your overall health.

Conditions We Treat and Services We Provide

We currently provide our services and medications to help treat the following specialties and conditions:

Our Process

When your prescription is received by our patient care advocates (PCA), they will begin the process by verifying insurance and providing you with a call to explain our services.

We will explain our ordering and delivery process, discuss insurance copays, and any additional information needed.

We will coordinate with our team and a pharmacist will call you to provide patient education on your specific treatment or to schedule an in-person consultation.

When the preceding steps are complete, medications may be picked up at the pharmacy or delivered to your home.

Northwestern Medicine is URAC accredited for Specialty Pharmacy

As the healthcare system transitions to value-based payment models, pharmacists and pharmacies are becoming increasingly vital members of the patient management team.

The role of specialty pharmacies, which serve patients with complex, chronic diseases, is even more critical to patient outcomes – ultimately driving financial outcomes.

URAC’s Specialty Pharmacy Accreditation helps specialty pharmacies position themselves and demonstrate their value in delivering these specialized clinical services. Many payers and manufacturers recognize the URAC Specialty Pharmacy Accreditation as a key differentiator and independent validation of quality—often including this accreditation as a requirement to participate in their network.

To contact Specialty Pharmacy, please call 312.926.9365.

Contact Specialty Pharmacy

Main Telephone: 312.926.9365
Toll Free: 855.NMH.SPRX (664.7779)
TTY: 312.926.6363
Fax: 312.694.0108

Address
251 East Huron Street
Galter Pavilion, 12-130
Chicago, IL 60611

Hours of Operation
Monday – Friday
7:30 am – 5:00 pm


Related Resources

Specialty medications can be costly and are not always completely covered by your prescription drug plan. We can help you make the most of your healthcare dollar.

If you have co-pays you cannot afford or are prescribed medications that are not covered by your private insurance, our patient care advocates can help. We are able to enroll qualifying patients in co-pay or patient assistance programs to help you obtain your medications as cost-effectively as possible.

Info Form
Specialty Pharmacy Overview
Patient Rights and Responsibilities
Specialty Pharmacy FAQ
Drug Disposal
FDA - Sharps Safety

Additional Documents
NM Patient Rights and Responsibilities